Senior Officer / HR -

Oman Investment Authority; Muscat; On-site; OMR 18,000 - 24,000; Full time

Job summary

Oman Investment Authority in Duqm seeks an experienced Employee Relations Specialist to maintain a positive, compliant workplace across our operations. You will handle grievances, disciplinary matters, welfare initiatives, and HR policy implementation for a diverse workforce in a factory setting.

You will partner with management and the HR team to ensure fair treatment, timely resolutions, and adherence to Oman Labour Law.

Qualifications

• Bachelor's degree in human resources management, business administration, industrial relations, organizational management, or a closely related field.
• At least four (4) years of relevant HR or employee relations experience in manufacturing or industrial companies in Oman.
• Hands-on experience managing grievances, disciplinary matters, workplace disputes, attendance issues, and employee welfare activities.
• Proven knowledge of Oman Labour Law and its application to employment relations, employee rights, disciplinary procedures, and workplace compliance.
• Experience coordinating with production, operation teams and management on workforce matters.

Responsibilities

• Serve as the primary HR contact for employee relations matters and promote a positive workplace culture.
• Receive, assess, document, and resolve employee grievances, workplace conflicts, and complaints fairly and within timelines.
• Coordinate employee investigations, disciplinary hearings, and corrective actions per company procedures and Oman Labour Law.
• Ensure employee relations practices comply with Oman Labour Law, regulations, policies, and governance requirements.
• Monitor attendance, punctuality, absenteeism, and leave compliance; identify irregularities and coordinate corrective measures.
• Monitor employee welfare and working conditions; address accommodation concerns and wellbeing initiatives.
• Lead employee engagement activities, satisfaction surveys, recognition programs, and internal communications.
• Support onboarding, probation, internal transfers, exits, and separation per HR procedures.
• Prepare periodic ER reports, maintain case trackers, analyze trends and recommend actions.
• Collaborate with HR Management, Legal & Compliance, Administration, HSE, Operations and line managers to address workforce issues.

Skills

Employee relations

Grievance handling

Disciplinary procedures

Workplace investigations

Employee welfare

Policy implementation

Education

Bachelor's degree in HR/BA or related field

HR certifications (advantage)

Job description

Job Purpose:

Responsible for maintaining a positive, productive, and compliant working environment across Karwa Motors by effectively managing employee relations, workplace concerns, disciplinary matters, employee welfare initiatives, and HR policy implementation.

The role serves as a key point of contact between employees, management, and the Human Resources Department, ensuring fair treatment, consistent application of company policies, and compliance with Oman Labour Law.

The position plays an essential role in supporting employee engagement, workforce stability, and operational continuity within a manufacturing environment, with particular emphasis on addressing the requirements of both blue-collar and white-collar employees across the company's operations.

Reporting to:

Head of HR Department.

Work Location:

Duqm

Key Roles and Responsibilities:

• 1. Serve as the primary HR contact for employee relations matters, address employee concerns, promote a positive workplace culture, and maintain effective relationships with employees and line managers.
• 2. Receive, assess, document, and resolve employee grievances, workplace conflicts, and complaints fairly, objectively, and within established timelines.
• 3. Coordinate employee investigations, disciplinary hearings, and corrective actions in accordance with approved company procedures and applicable Oman Labour Law, ensuring confidentiality and proper documentation.
• 4. Ensure employee relations practices comply with Oman Labour Law, applicable regulations, company policies, and relevant Oman Investment Authority (OIA) governance requirements.
• 5. Monitor attendance, punctuality, absenteeism, and leave compliance; identify irregularities, coordinate corrective measures, and recommend improvements to workforce discipline.
• 6. Monitor employee welfare and working conditions, coordinate with relevant departments to address workplace and accommodation concerns and recommend initiatives to improve employee well-being and satisfaction.
• 7. Lead employee engagement activities, satisfaction surveys, recognition programs, and internal communications to strengthen organizational culture, teamwork, and employee retention.
• 8. Support employee relations throughout the employment lifecycle, including onboarding, probation, internal transfers, exit interviews, and separation, ensuring compliance with established HR procedures.
• 9. Prepare periodic employee relations reports, maintain case trackers, analyze trends in grievances, absenteeism, disciplinary matters, and turnover, and recommend corrective and preventive actions.
• 10. Collaborate with HR Management, Legal & Compliance, Administration, HSE, Operations, and line managers to address workforce issues, improve HR processes, support policy implementation, and achieve organizational objectives.
• 11. Any other HR responsibilities assigned by line manager.

Educational Qualifications & Experience:

Bachelor s degree in human resources management, Business Administration, Industrial Relations, Organizational Management, or a closely related field from a recognized university.

Relevant professional HR certifications are considered an advantage.

At least four (4) years of relevant professional experience in Human Resources or Employee Relations within manufacturing or industrial companies in Oman.

Demonstrated hands-on experience in managing employee grievances, disciplinary matters, workplace disputes, attendance issues, and employee welfare activities.

Practical experience working in a factory-based or industrial environment with a diverse workforce comprising both blue-collar and white-collar employees.

Proven knowledge of Oman Labour Law and its application to employment relations, employee rights, disciplinary procedures, and workplace compliance.

Experience coordinating with operational departments, production supervisors, and management on workforce-related matters.