Restaurant Operations Lead

Power International Holding (PIH); Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

Power International Holding (PIH) invites applications for the Restaurant Supervisor - Hospitality to lead service operations, ensure regulatory compliance, and drive efficiency across hospitality activities within our service operations. The role partners with internal teams, contractors, and clients to deliver high-quality service.

The candidate will monitor performance, support continuous improvement initiatives, and optimize resources to meet operational targets while maintaining service

Qualifications

• Sector Operations Knowledge: robust understanding of hospitality operations and regulatory expectations.
• Technical and Functional Expertise: strong command of service operations processes and controls.
• Stakeholder Coordination: adept at cross-functional communication and contractor management.
• Systems and Reporting: proficient with ERP, dashboards, and MS Office.
• Problem Solving and Decision Making: analytical and decisive in routine and complex issues.

Responsibilities

• Operational Management: oversee day-to-day hospitality service activities to ensure compliance and productivity.
• Planning and Coordination: align schedules, manpower, and contractors with approved timelines.
• Stakeholder Engagement: coordinate with internal teams, clients, and suppliers to ensure alignment.
• Compliance and Governance: ensure adherence to policies, standards, and regulatory requirements.
• Performance Monitoring: track KPIs and service quality, implementing corrective actions.
• Reporting and Documentation: prepare reports and records for audits and decision-making.
• Resource Optimization: maximize use of people, equipment, and materials to reduce costs.
• Risk and Issue Management: identify risks and mitigation plans to minimize impact.
• Quality Assurance: support QA/QC procedures for outputs meeting expectations.
• Continuous Improvement: drive process improvements and digital initiatives.

Skills

Sector Ops Knowledge

Technical & Functional

Stakeholder Coordination

Systems & Reporting

Problem Solving & Decision Making

Job description

Power International Holding (PIH) invites applications for the Restaurant Supervisor - Hospitality to lead service operations, ensure regulatory compliance, and drive efficiency across hospitality activities within our service operations. The role partners with internal teams, contractors, and clients to deliver high-quality service.

The candidate will monitor performance, support continuous improvement initiatives, and optimize resources to meet operational targets while maintaining service