Restaurant Supervisor - Hospitality

Power International Holding (PIH); Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

Power International Holding (PIH) invites applications for the Restaurant Supervisor - Hospitality to lead service operations, ensure regulatory compliance, and drive efficiency across hospitality activities within our service operations. The role partners with internal teams, contractors, and clients to deliver high-quality service.

The candidate will monitor performance, support continuous improvement initiatives, and optimize resources to meet operational targets while maintaining service

Qualifications

• Sector Operations Knowledge: robust understanding of hospitality operations and regulatory expectations.
• Technical and Functional Expertise: strong command of service operations processes and controls.
• Stakeholder Coordination: adept at cross-functional communication and contractor management.
• Systems and Reporting: proficient with ERP, dashboards, and MS Office.
• Problem Solving and Decision Making: analytical and decisive in routine and complex issues.

Responsibilities

• Operational Management: oversee day-to-day hospitality service activities to ensure compliance and productivity.
• Planning and Coordination: align schedules, manpower, and contractors with approved timelines.
• Stakeholder Engagement: coordinate with internal teams, clients, and suppliers to ensure alignment.
• Compliance and Governance: ensure adherence to policies, standards, and regulatory requirements.
• Performance Monitoring: track KPIs and service quality, implementing corrective actions.
• Reporting and Documentation: prepare reports and records for audits and decision-making.
• Resource Optimization: maximize use of people, equipment, and materials to reduce costs.
• Risk and Issue Management: identify risks and mitigation plans to minimize impact.
• Quality Assurance: support QA/QC procedures for outputs meeting expectations.
• Continuous Improvement: drive process improvements and digital initiatives.

Skills

Sector Ops Knowledge

Technical & Functional

Stakeholder Coordination

Systems & Reporting

Problem Solving & Decision Making

Job description

The Restaurant Supervisor - Hospitality provides operational, technical, and functional leadership across hospitality activities while ensuring alignment with organizational standards, business objectives, and regulatory requirements. The role is responsible for driving performance, coordination, compliance, stakeholder engagement, and service delivery within the service operations function. The position supports continuous improvement initiatives, cost optimization, operational efficiency, and quality outcomes while collaborating closely with internal teams, contractors, clients, and business stakeholders.

Job Responsibilities 1

• Operational Management: Manage day-to-day service operations activities within the hospitality environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
• Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
• Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
• Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the hospitality sector.
• Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
• Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
• Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
• Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
• Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
• Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.

Job Knowledge & Skills

• Sector Operations Knowledge: Strong understanding of operational requirements, standards, workflows, and regulatory expectations within the hospitality sector.
• Technical and Functional Expertise: Advanced knowledge of service operations processes, documentation, reporting standards, systems, and operational controls relevant to the role.
• Stakeholder Coordination: Ability to manage cross-functional communication, contractor coordination, client engagement, and team collaboration within fast-paced operational environments.
• Systems and Reporting: Proficiency in ERP systems, reporting tools, Microsoft Office applications, operational dashboards, and performance tracking methodologies.
• Problem Solving and Decision Making: Strong analytical, organizational, and decision-making capabilities with the ability to resolve operational issues and support business continuity.

Job Experience

• Industry Experience: Proven experience within the hospitality sector handling operational, technical, project, or functional responsibilities related to the role.
• Operational Coordination Exposure: Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments.
• Compliance and Performance Management: Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives.