Guest Experience Lead - Hospitality Reception

Employment; Muscat; On-site; OMR 15,000 - 26,000; Full time

Job summary

Hilton is seeking a reception manager to lead the hotels team and elevate guest services, ensuring memorable experiences for every guest. You’ll oversee daily operations, drive service improvements, manage budgeting and policy enforcement, and coach a dedicated team to deliver exceptional hospitality.

Join a global leader in hospitality where the stay for every guest matters and teamwork drives outstanding results. This role offers opportunities to shape service standards across a renowned brand.

Qualifications

• Proven ability to lead guest services teams and deliver memorable hospitality experiences.
• Experience in budgeting, forecasting, and enforcing policies to support operations.
• Strong coaching skills and ability to foster a positive, productive work environment.

Responsibilities

• Oversee day-to-day guest services operations (bell, luggage, valet, parking, and related systems).
• Monitor guest satisfaction and guide improvements to enhance the guest experience.
• Lead department administration including budgeting, forecasting, and policy enforcement.
• Inspire and develop the team through coaching and performance management.

Skills

Leadership

Guest services management

Team development

Budgeting & forecasting

Policy enforcement

Job description

Hilton is seeking a reception manager to lead the hotels team and elevate guest services, ensuring memorable experiences for every guest. You’ll oversee daily operations, drive service improvements, manage budgeting and policy enforcement, and coach a dedicated team to deliver exceptional hospitality.

Join a global leader in hospitality where the stay for every guest matters and teamwork drives outstanding results. This role offers opportunities to shape service standards across a renowned brand.