Restaurant Supervisor

IHG Hotels & Resorts; Muscat; On-site; OMR 6,000 - 9,000; Full time

Benefits offered by this job

Room discounts

Extensive training

Job summary

InterContinental Muscat's Tomato Restaurant seeks a passionate Restaurant Supervisor to support a premium dining team, delivering warm, seamless, and elevated service in a refined social hub.

You will lead shifts, guide teammates, manage rosters and stock, deliver training, and uphold health and safety standards while maintaining impeccable personal presentation and reliability.

Qualifications

• Minimum 2 years’ experience in a senior Food & Beverage or supervisory role.
• A confident leader with a hands-on approach and strong sense of responsibility.
• Ability to maintain high service standards in a dynamic, guest-facing environment.
• Excellent communication and interpersonal skills, with a strong guest-first mindset.
• Knowledge of stock and inventory control systems is beneficial.
• Sound understanding of health & safety compliance.
• Impeccable personal presentation and a commitment to reliability.

Responsibilities

• Supervise the restaurant during service, ensuring a premium guest experience aligned with InterContinental’s luxury standards.
• Support and guide team members during shifts, ensuring adherence to service and grooming standards.
• Coordinate daily operational tasks, including setup & pack down, seamless 5-star service, timely table turns, and staff delegation.
• Manage roster adjustments and shift coverage in real-time to support efficient service delivery.
• Look after stock and supplies – place orders, assist with stock counts, and resolve stock issues.
• Interact professionally with guests, delivering warm, attentive service and resolving issues promptly.
• Deliver training and mentorship to new and current team members on refined service techniques and product knowledge.
• Follow all safety and health rules, and ensure the team does too.
• Collaborate with kitchen and other departments to support seamless operations and guest satisfaction.

Skills

Leadership

Communication

Guest-first mindset

Tools

Inventory control systems

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your Day to Day

At InterContinental Muscat, the Tomato Restaurant offers a sophisticated and inviting space where guests can relax, connect, and refined all-day dining. We’re now seeking a passionate and experienced Restaurant Supervisor to support or Tomato restaurant team in delivering warm, seamless, and elevated service within this elegant social hub.

What We Need From You

• Supervise the restaurant during service, ensuring a premium guest experience aligned with InterContinental’s luxury standards.
• Support and guide team members during shifts, making sure they follow service and grooming standards.
• Coordinate daily operational tasks, including set-up & pack down, ensure seamless service to a 5-star standard, timely table turn around, and staff delegation.
• Manage roster adjustments and shift coverage in real-time to support efficient service delivery.
• Look after stock and supplies – place orders, help with stock counts, and fix any stock issues.
• Interact professionally with guests, offering warm, attentive service and resolving issues in a timely manner.
• Deliver training and mentorship to new and current team members, focusing on refined service techniques and product knowledge.
• Follow all safety and health rules, and make sure the team works safely too.
• Collaborate effectively with the kitchen team and other departments to support seamless operations and guest satisfaction.

What We Need From You

• Minimum 2 years’ experience in a senior Food & Beverage or supervisory role, ideally within a premium dining environment.
• A confident leader with a hands-on approach and a strong sense of responsibility.
• Ability to maintain high service standards in a dynamic, guest-facing environment.
• Excellent communication and interpersonal skills, with a strong guest-first mindset.
• Knowledge of stock and inventory control systems is beneficial.
• Sound understanding of health & safety compliance.
• Impeccable personal presentation and a commitment to reliability.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.