Guest Relations Host - Luxury Italian Dining

Dubai Holding; Muscat; On-site; OMR 15,000 - 21,000; Full time

Benefits offered by this job

Learning & Development programmes

Internal mobility within global сети

Colleague discounts on food, beverage,

Health care and insurance benefits

Locally competitive salary

Locally relevant benefits

Job summary

Jumeirah Muscat Bay is seeking a Guest Relation Executive to warmly welcome guests at the hostess desk and manage reservations for the Signature Restaurant Italian. The role involves coordinating with the service team to ensure a seamless dining experience and delivering personalized attention to VIPs and regular guests.

The ideal candidate should have a High School Diploma (Hospitality degree preferred), strong English skills, and good knowledge of Microsoft Office, Micros, and Epicure

Qualifications

• High School Diploma or equivalent is required; hospitality degree desirable.
• Good knowledge of Microsoft Office; familiarity with Micros and Epicure reservations systems.
• Proficient English speaking, reading and writing; strong customer service and teamwork.

Responsibilities

• Welcome guests warmly at the hostess desk and ensure a friendly greeting on arrival.
• Manage restaurant reservations and bookings per SOP and F&B standards.
• Escort guests to tables, present menus promptly, and coordinate with service staff for a seamless dining experience.
• Provide personalized service to VIPs and regular guests, noting preferences and dietary needs.
• Maintain knowledge of restaurant operations, seating plans, and local information to assist guests.

Skills

Customer service

Teamwork

Professionalism

Communication skills

Education

High School Diploma or Secondary Education

Bachelor’s Degree or Diploma in Hospitality desirable

Tools

Microsoft Office

Micros

Epicure Reservation System

Job description

Jumeirah Muscat Bay is seeking a Guest Relation Executive to warmly welcome guests at the hostess desk and manage reservations for the Signature Restaurant Italian. The role involves coordinating with the service team to ensure a seamless dining experience and delivering personalized attention to VIPs and regular guests.

The ideal candidate should have a High School Diploma (Hospitality degree preferred), strong English skills, and good knowledge of Microsoft Office, Micros, and Epicure