Guest Experience Supervisor

InterContinental Hotels Group; Oman; On-site; OMR 11,535 - 17,302; Full time

Benefits offered by this job

Competitive salary

Room discounts

Comprehensive training programs

Full uniform provided

Job summary

InterContinental Hotels Group in Oman is looking for a Guest Experience Supervisor to lead a team in delivering exceptional guest services. The role demands strong leadership, communication skills, and a commitment to excellence.

Ideal candidates should have a minimum of 2 years in hotel guest service, be adaptable to work varied shifts, and possess a problem-solving mindset. Join us to create unforgettable experiences for our guests.

Competitive salary, benefits including room discounts, and extensive training will be offered.

Qualifications

• Minimum 2 years experience in a hotel guest service role.
• Exceptional communication and interpersonal skills.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Supervising a team of guest service agents to ensure high-quality service.
• Managing guest requests and ensuring prompt resolutions.
• Training staff to maintain standards of service excellence.

Skills

Strong communication skills

Leadership abilities

Problem-solving abilities

Attention to detail

Job description

Guest Experience Supervisor

Seeking a Guest Experience Supervisor extraordinaire! A charismatic, detail‐oriented professional with a passion for creating unforgettable experiences.

Day‑to‑Day Responsibilities

• Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.
• Managing guest requests and preferences, ensuring prompt and efficient resolution.
• Collaborating with various departments to ensure seamless operations and exceed guest expectations.
• Training and motivating staff to maintain our high standards of service excellence.
• Implementing innovative strategies to enhance guest experience and build lasting relationships.
• Assisting with administrative tasks and documentation to maintain accuracy and efficiency.

Qualifications

• Minimum 2 years experience in a hotel guest service role.
• Strong communication and interpersonal skills to engage with guests and team members.
• Exceptional problem‑solving abilities to handle any guest‑related concerns effectively.
• Proven leadership skills to motivate and guide your team to success.
• Attention to detail, ensuring the highest standard of service is consistently met.
• Ability to work flexible shifts, including weekends and holidays.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work‑life – including a full uniform, impressive room discounts, and some of the best training in the business.

Salary

The salary for this role is displayed above. Placement within the range depends on experience, skills and qualifications. Salary progression is based on performance and position within the range.

Equal Employment Opportunity

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Collective Agreement

If a collective agreement applies for this vacancy you will be shared this information prior to the interview.