Guest Experience Supervisor

IHG Hotels & Resorts; ad-Dachiliyya; On-site; OMR 11,535 - 17,302; Full time

Benefits offered by this job

Competitive salary

Wide range of benefits

Uniform provided

Room discounts

Training opportunities

Comprehensive wellbeing framework

Job summary

IHG Hotels & Resorts is seeking a passionate Guest Experience Supervisor in Oman, ad-Dachiliyya. The role involves overseeing a team of guest service agents to enhance guest satisfaction and ensures high standards of service are met.

Successful candidates will have a minimum of 2 years of experience in hotel guest services and strong leadership skills. We offer a competitive salary, extensive benefits, and training opportunities to support your career growth.

Qualifications

• Minimum 2 years experience in a hotel guest service role.
• Strong communication skills to engage with guests and team members.
• Exceptional problem-solving abilities for guest concerns.
• Proven leadership skills to motivate your team.
• Attention to detail for high standards of service.
• Ability to work flexible shifts, including weekends.

Responsibilities

• Supervise a team of guest service agents.
• Manage guest requests and preferences efficiently.
• Collaborate with departments for seamless operations.
• Train and motivate staff for service excellence.
• Implement strategies to enhance guest experience.
• Assist with administrative tasks for accuracy.

Skills

Communication skills

Problem-solving skills

Leadership skills

Attention to detail

Job description

Seeking a Guest Experience Supervisor extraordinaire! Are you a charismatic, detail-oriented professional with a passion for creating unforgettable experiences? Join our team as a Guest Experience Supervisor and unlock new heights of hospitality excellence.

We are looking for a talented individual who thrives in a fast-paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.

A little taste of your day-to-day

• Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.
• Managing guest requests and preferences, ensuring prompt and efficient resolution.
• Collaborating with various departments to ensure seamless operations and exceed guest expectations.
• Training and motivating staff to maintain our high standards of service excellence.
• Implementing innovative strategies to enhance guest experience and build lasting relationships.
• Assisting with administrative tasks and documentation to maintain accuracy and efficiency.

What do we need from you?

• Minimum 2 years experience in a hotel guest service role.
• Strong communication and interpersonal skills to engage with guests and team members.
• Exceptional problem-solving abilities to handle any guest-related concerns effectively.
• Proven leadership skills to motivate and guide your team to success.
• Attention to detail, ensuring the highest standard of service is consistently met.
• Ability to work flexible shifts, including weekends and holidays.

What you can expect from us

We provide a competitive salary that rewards all your hard work, a wide range of benefits designed to help you live your best work‑life, a full uniform, impressive room discounts, and some of the best training in the business. We also support well‑being with a comprehensive wellbeing framework.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.