Guest Experience Front Desk Lead

Hilton; As Sudiyah; In loco; OMR 18.000 - 28.000; Tempo pieno

Descrizione del lavoro

Hilton is seeking a Front Office Supervisor to lead the front desk team in delivering warm, memorable guest experiences. You will oversee check-in/check-out, guide daily operations, and mentor staff to uphold Hilton's service standards.

Ideal candidates bring proven front office leadership, a passion for hospitality, and strong communication skills to resolve guest concerns while maintaining efficient lobby flow and real-time coverage adjustments.

Competenze

• Experience supervising front office staff.
• Strong guest service orientation.
• Excellent communication and problem-solving skills.
• Ability to manage shifts and handle escalations.

Mansioni

• Supervise front office team and ensure smooth check-in/check-out.
• Lead daily operations, schedules, training, and feedback.
• Handle guest inquiries and escalated issues.
• Manage lobby flow and adapt coverage in real time.
• Lead department initiatives and ad-hoc projects.

Conoscenze

Leadership

Guest services

Team management

Communication

Descrizione del lavoro

Hilton is seeking a Front Office Supervisor to lead the front desk team in delivering warm, memorable guest experiences. You will oversee check-in/check-out, guide daily operations, and mentor staff to uphold Hilton's service standards.

Ideal candidates bring proven front office leadership, a passion for hospitality, and strong communication skills to resolve guest concerns while maintaining efficient lobby flow and real-time coverage adjustments.