Proactive Customer Support & Experience Specialist

core code io; As Sudiyah; On-site; OMR 8,000 - 12,000; Full time

Job summary

core code io is seeking a proactive Customer Support Specialist to provide exceptional service across email, chat, phone, and other channels. You will listen to customer needs, troubleshoot issues, and deliver clear, accurate solutions while maintaining a positive, professional demeanor.

You will collaborate with internal teams to resolve problems, follow procedures, and keep detailed records of interactions.

Qualifications

• Excellent verbal and written communication across channels.
• Strong customer service focus with problem-solving skills.
• Ability to manage multiple requests and stay organized.
• Experience with CRM platforms and digital tools.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or other channels.
• Understand customer needs and provide clear, accurate assistance.
• Troubleshoot and resolve issues promptly.
• Escalate complex issues to the appropriate team when needed.
• Follow up to ensure issues are fully resolved.
• Maintain records of interactions, requests, and resolutions.
• Identify recurring issues and communicate trends to teams.
• Adhere to company policies and service standards.
• Maintain a professional, customer-focused approach at all times.
• Collaborate with internal teams to improve customer experience.

Skills

Communication

Customer Service

Problem Solving

Multitasking

CRM Tools

Attention to Detail

Calm under Pressure

SPK

Job description

core code io is seeking a proactive Customer Support Specialist to provide exceptional service across email, chat, phone, and other channels. You will listen to customer needs, troubleshoot issues, and deliver clear, accurate solutions while maintaining a positive, professional demeanor.

You will collaborate with internal teams to resolve problems, follow procedures, and keep detailed records of interactions.