Customer Support Specialist SA

core code io; As Sudiyah; On-site; OMR 8,000 - 12,000; Full time

Job summary

core code io is seeking a proactive Customer Support Specialist to provide exceptional service across email, chat, phone, and other channels. You will listen to customer needs, troubleshoot issues, and deliver clear, accurate solutions while maintaining a positive, professional demeanor.

You will collaborate with internal teams to resolve problems, follow procedures, and keep detailed records of interactions.

Qualifications

• Excellent verbal and written communication across channels.
• Strong customer service focus with problem-solving skills.
• Ability to manage multiple requests and stay organized.
• Experience with CRM platforms and digital tools.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or other channels.
• Understand customer needs and provide clear, accurate assistance.
• Troubleshoot and resolve issues promptly.
• Escalate complex issues to the appropriate team when needed.
• Follow up to ensure issues are fully resolved.
• Maintain records of interactions, requests, and resolutions.
• Identify recurring issues and communicate trends to teams.
• Adhere to company policies and service standards.
• Maintain a professional, customer-focused approach at all times.
• Collaborate with internal teams to improve customer experience.

Skills

Communication

Customer Service

Problem Solving

Multitasking

CRM Tools

Attention to Detail

Calm under Pressure

SPK

Job description

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we'll create your Simera Professional Key (SPK) - a unique key that helps you connect with employers, stand out, and secure the right match.