Vehicle Service Concierge & Customer Liaison

Tawteen; Muscat; On-site; OMR 600 - 900; Full time

Job summary

Tawteen is seeking a professional in Muscat to ensure customer satisfaction in vehicle service and repair. The role involves understanding customer needs and acting as their point of contact throughout the service process.

You will be responsible for diagnosing vehicle issues, confirming service requirements, and ensuring timely communication with customers regarding service status. A commitment to customer care and organizational standards is essential.

The position promises a dynamic work environment focused on continuous improvement and customer engagement.

Responsibilities

• Understand customer needs and ensure satisfaction.
• Act as organizational custodian for customers.
• Check customer complaints and diagnose issues.
• Confirm service requirements and costs with customers.
• Communicate service status and requirements to customers.
• Ensure proper service and repair before delivery.

Job description

Tawteen is seeking a professional in Muscat to ensure customer satisfaction in vehicle service and repair. The role involves understanding customer needs and acting as their point of contact throughout the service process.

You will be responsible for diagnosing vehicle issues, confirming service requirements, and ensuring timely communication with customers regarding service status. A commitment to customer care and organizational standards is essential.

The position promises a dynamic work environment focused on continuous improvement and customer engagement.