Operation Specialist

AimGulf; Muscat; On-site; OMR 6,700 - 10,000; Full time

Benefits offered by this job

Competitive salary

Career development

Global company

Job summary

DHL Global Forwarding, Freight in Muscat, Oman is seeking an Operation Specialist to support customer operations and logistics processes. You will handle orders, pricing verifications, coordinating with sales, and ensure timely shipments under supervision.

Ideal candidates have up to 2 years of experience, vocational/technical education, and a willingness to learn in a global logistics environment offering growth opportunities and a competitive salary.

Qualifications

• Less than 2 years of experience.
• Education: Vocational/Specialized/Technical/Certification.

Responsibilities

• Under supervision, support delivery of customer operations processes and activities.
• Provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications.
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• Interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules.
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies.

Education

Vocational/Specialized/Technical/Certification

Job description

DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for an Operation Specialist in Muscat, Oman. Join us in connecting people and improving lives.

Key Responsibilities

• Under supervision, support delivery of customer operations processes and activities
• Provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications, etc.
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• Interact with import/ export departments for changes, make relevant changes and communicate adjustments to relevant stakeholders
• Carry out proper loading/ unloading of the loading unit/ loading security and report through appropriate tools such as scanning application, phones, etc.
• Maintain direct contact with dispatcher (inbound / outbound) and cartage driver
• Support events and exceptions, report back on the same
• Access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods

Experience Required

less than 2 years

Education Qualifications

Vocational/Specialized/Technical/Certification

Employment / Job Type

Full Time

Benefits

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals; Possible further career development; Competitive salary

Nationality

Any Nationality

About the Company

DHL is a global logistics and transportation company. The organization provides comprehensive supply chain solutions, international courier delivery, freight forwarding, and express mail services, connecting businesses and individuals through a vast worldwide distribution network.

Company Industry

Logistics

Department / Functional Area

Global Forwarding, Freight