Luxury Front Office Manager – Guest Experience & Revenue

Minor Hotels; Dhofar; On-site; OMR 10,000 - 18,000; Full time

Job summary

Anantara's Al Baleed Resort Salalah is seeking a Front Office Manager to oversee all Front Office operations, ensuring a seamless, personalized guest journey in line with Anantara standards.

You will lead Reception, Guest Relations, Concierge, Bell Desk and Villa Hosts, drive upselling and loyalty participation, and collaborate with Housekeeping, Reservations, Engineering and Finance to deliver exceptional guest experiences and financial performance.

Responsibilities

• Lead and oversee all Front Office operations to ensure a seamless, personalized guest journey in line with Anantara service standards.
• Coordinate with Reception, Guest Relations, Concierge, Bell Desk, Villa Hosts and other Front Office functions.
• Drive upselling and promote the resort’s loyalty programme to maximize revenue.
• Collaborate with Housekeeping, Reservations, Engineering, Security, Finance and F&B to deliver a seamless resort experience.
• Manage team scheduling, performance, coaching and development, and ensure compliance with company policies.
• Promote service standards, guest satisfaction and continuous improvement across Front Office.

Job description

Anantara's Al Baleed Resort Salalah is seeking a Front Office Manager to oversee all Front Office operations, ensuring a seamless, personalized guest journey in line with Anantara standards.

You will lead Reception, Guest Relations, Concierge, Bell Desk and Villa Hosts, drive upselling and loyalty participation, and collaborate with Housekeeping, Reservations, Engineering and Finance to deliver exceptional guest experiences and financial performance.