Head, IT Operations

Oman Refinery; Muscat; On-site; OMR 60,000 - 90,000; Full time

Job summary

Oman Refinery seeks a seasoned IT Operations leader to manage the IDS-driven IT service delivery for OQ8, including Service Desk, infrastructure, and SAP operations. You will oversee change delivery, security controls, and disaster recovery planning while coordinating with multiple stakeholders and vendors.

Candidates should have 14+ years in IT operations, strong leadership, and extensive SAP experience to align IT services with business goals and enterprise architecture.

Qualifications

• Bachelor's degree in IT, computer science, engineering or related field.
• 14+ years of relevant experience in IT Operations and leadership roles.
• Experience in IT operations (systems analysis, networks, data centre, servers, platforms).
• Experience with SAP application support, IT service delivery, and vendor governance.

Responsibilities

• Lead and manage the team and activities for IT Operations for OQ8.
• Oversee service desk, end-user support, and IT infrastructure operations.
• Manage SAP operations and vendor SLAs to ensure reliable delivery.
• Plan and roll out IDS service changes with minimal disruption.
• Ensure information security procedures across IT systems and recovery plans.

Skills

People Leadership

Communication

Analytical thinking

Project management

IT Service Management

Vendor management

Budgeting

SAP support

Networking

Data Centre

Education

Bachelor's degree in IT, Computer Science, Engineering

Tools

MS Office

HP networks

Cisco networks

Job description

Lead and manage the team and activities for IT Operations at OQ8 under delegated authority from VP IDS amp Facility as owner of IT Operations standards amp solutions for OQ8 through Lead the Help Desk and End User Support Lead the IT Service Management Lead the IT Infrastructure amp Cloud Lead IT Back office amp Demand Lead SAP support services The position will act in accordance with the OQ8 s Mission Vision Values amp Strategies as well as policies guidelines and standards supported by an IT Technology platform HSE standards Omani s government amp other legal justifications and best international practices in consonance with national objectives

Main Accountabilities

Manage day-to-day IT operation services Ensure that transitioned services have been developed to meet Operational and Service Level Requirements Monitor measure report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs Maintain a single source of consistent information on all IDS services delivered to the business Units functions active and dormant services Plan direct and coordinate operations of the Service Desk and End User Support for OQ8 Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered Plan and oversee the successful roll‑out of IDS service changes into the live environment Ensure Configuration Items are identified accounted reported verified and audited Manage and support live application amp database technical environment on a day-to-day basis Implementation operational management and ownership of all technical security areas Enforce information security procedures amp compliance across IT systems amp services Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster Oversee the successful roll‑out of IT operations projects Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues Prepare and present regular IDS performance reports covering service levels incidents capacity risks and improvement actions Manage IDS demand portfolio planning and technology roadmap execution in alignment with business priorities and enterprise architecture Oversee IDS back‑office operations budget management procurement contracts and financial governance Oversaw daily SAP operations addressing system issues promptly to minimize business disruption Lead and govern SAP support services to ensure reliable secure and business‑aligned service delivery

Key interactions

Internal all OQ8 Functions External Staffing specialized Contractors Vendors amp Suppliers

Notable working conditions

office-based environment with intensive computer screen use and occasional visits to operational sites

Education requirements

Bachelor s degree in IT, computer science, Engineering or relent field.

Background and experience

Competencies and skills 14 years of relevant experience Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry) Experience of leading cross functional teams delivering IT service and managing IT service Experience of working with multiple third-party vendors Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.) Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable.

Soft & Leadership

People Leadership / People Management Effective communication and interpersonal skills A highly analytical and strategic thinker Ability to manage and direct activities of others in a multi-project environment Ability to build, maintain and extend relationships across the organization A strong entrepreneurial flair and commercial acumen Ability to perform business and process analysis Understanding and experience in administration of large scale networks Excellent problem-solving, Analytical and organisational skills

Technical:

Proficiency in M/S Office. Projects management QA / QC Knowledge. Contract Administration (Development / Review). Structured System Analysis, System Design HP networks, Cisco networks. Strong knowledge of Data Centre & advanced technical infrastructure skills Excellent Project management skills Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy SAP AMS Vendor Management & SLA Governance Budget Planning, Financial Control & Cost Management Procurement, Contract & Commercial Management Demand Management & Portfolio Governance