Head, IT Operations

OQ; Muscat; On-site; OMR 90,000 - 150,000; Full time

Job summary

OQ seeks a senior IT Operations leader to drive enterprise services for OQ8. You will oversee the Service Desk, IT Service Management, SAP support and infrastructure. Lead multi-disciplinary teams across data centres, networks and applications while ensuring security, governance and regulatory alignment.

You will manage budgets, vendor contracts and project portfolios, delivering reliable IT services with minimal disruption to operations in a large industrial setting.

Qualifications

• Bachelor's degree in IT, computer science, Engineering or related field.
• 14 years of relevant IT Operations experience in a large industrial organization, preferably oil and gas.
• Experience leading cross-functional teams delivering IT services.
• Strong budgeting, procurement, contract management and governance experience.

Responsibilities

• Lead and manage IT Operations for OQ8 under delegated authority.
• Oversee Service Desk, End User Support and IT Service Management.
• Monitor performance, SLAs, capacity, risks and improvement actions.
• Manage SAP support services and SAP-related operations.
• Govern and monitor vendor performance and SLA compliance.
• Plan roll-outs of IT service changes and manage security compliance.
• Oversee SAP, data centre, networks and disaster recovery readiness.

Skills

IT Leadership

IT Operations

SAP Support

Vendor Management

Budgeting & Governance

Project Management

Education

Bachelor's degree in IT/Engineering

Tools

SAP AMS

Data Centre Tools

MS Office

ITIL

Job description

Lead and manage the team and activities for IT Operations at OQ8 under delegated authority from VP IDS amp Facility as owner of IT Operations standards amp solutions for OQ8 through Lead the Help Desk and End User Support Lead the IT Service Management Lead the IT Infrastructure amp Cloud Lead IT Back office amp Demand Lead SAP support services The position will act in accordance with the OQ8 s Mission Vision Values amp Strategies as well as policies guidelines and standards supported by an IT Technology platform HSE standards Omani s government amp other legal justifications and best international practices in consonance with national objectives.

Main Accountabilities

• Manage day-to-day IT operation services
• Ensure that transitioned services have been developed to meet Operational and Service Level Requirements
• Monitor measure report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs
• Maintain a single source of consistent information on all IDS services delivered to the business Units functions active and dormant services
• Plan direct and coordinate operations of the Service Desk and End User Support for OQ8
• Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered
• Plan and oversee the successful roll-out of IDS service changes into the live environment
• Ensure Configuration Items are identified accounted reported verified and audited
• Manage and support live application amp database technical environment on a day-to-day basis
• Implementation operational management and ownership of all technical security areas
• Enforce information security procedures amp compliance across IT systems amp services
• Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster
• Oversee the successful roll-out of IT operations projects
• Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues
• Prepare and present regular IDS performance reports covering service levels incidents capacity risks and improvement actions
• Manage IDS demand portfolio planning and technology roadmap execution in alignment with business priorities and enterprise architecture
• Oversee IDS back-office operations budget management procurement contracts and financial governance
• Oversaw daily SAP operations addressing system issues promptly to minimize business disruption
• Lead and govern SAP support services to ensure reliable secure and business-aligned service delivery

Key interactions

• Internal all OQ8 Functions
• External Staffing specialized Contractors Vendors amp Suppliers

Notable working conditions

office-based environment with intensive computer screen use and occasional visits to operational sites.

Bachelor s degree in IT, computer science, Engineering or relent field. 14 years of relevant experience Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry) Experience of leading cross functional teams delivering IT service and managing IT service Experience of working with multiple third-party vendors Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable. People Leadership / People Management Effective communication and interpersonal skills A highly analytical and strategic thinker Ability to manage and direct activities of others in a multi-project environment Ability to build, maintain and extend relationships across the organization A strong entrepreneurial flair and commercial acumen Ability to perform business and process analysis Understanding and experience in administration of large scale networks Excellent problem-solving, Analytical and organisational skills Proficiency in M/S Office. Projects management QA / QC Knowledge. Contract Administration (Development / Review). Structured System Analysis, System Design HP networks, Cisco networks. Strong knowledge of Data Centre amp advanced technical infrastructure skills Excellent Project management skills Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy SAP AMS Vendor Management amp SLA Governance Budget Planning, Financial Control amp Cost Management Procurement, Contract amp Commercial Management Demand Management amp Portfolio Governance Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.)