Guest Services Front Desk Specialist

Chedi Hospitality; As Sudiyah; On-site; OMR 9,200 - 14,000; Full time

Job summary

The Chedi Hegra is seeking a Front Office Agent to deliver warm, efficient, and professional check-in, check-out, and guest services. You will be the primary contact for guests, provide accurate information, handle requests promptly, and support the Front Office team in achieving targets while safeguarding assets.

Key responsibilities include welcoming guests, handling reservations and room assignments, operating the PMS, processing payments, and upselling services when possible.

Qualifications

• Maintain excellent personal grooming and a consistently professional appearance.
• Be punctual, efficient, and courteous with guests and team members.
• Adhere to security, fire, safety, health, and hygiene procedures.

Responsibilities

• Welcome guests warmly and conduct efficient, accurate check-in per hotel standards.
• Perform smooth check-out procedures with billing verification and settlement.
• Handle guest reservations, walk-ins, and room assignments with the Reservations and Housekeeping teams.
• Operate the PMS accurately and maintain guest profiles and preferences.
• Respond promptly to inquiries and escalate to Front Office Supervisor/Manager when needed.
• Process cash, credit card, and other payments per audit procedures.
• Coordinate with Housekeeping, Concierge, and other departments to fulfill requests promptly.
• Promote hotel facilities and upsell rooms and services when appropriate.
• Maintain guest records and documentation in line with policies and data protection.
• Report security, safety, or maintenance concerns to the Front Office Supervisor/Manager.
• Attend meetings and briefings and communicate relevant information to the team.
• Identify issues early and request assistance to prevent disruptions.
• Support a safe, clean, and organized working environment.
• Comply with The Chedi Hegra service standards for guest interactions and telephone etiquette.

Job description

The Chedi Hegra is seeking a Front Office Agent to deliver warm, efficient, and professional check-in, check-out, and guest services. You will be the primary contact for guests, provide accurate information, handle requests promptly, and support the Front Office team in achieving targets while safeguarding assets.

Key responsibilities include welcoming guests, handling reservations and room assignments, operating the PMS, processing payments, and upselling services when possible.