Night Front Desk Lead — Guest Experience

Aloft; Muscat; On-site; OMR 4,500 - 6,700; Full time

Job summary

Aloft is seeking a courteous Front Desk Agent to assist staff with expediting payment issues, confirm reservations, check-in guests, and issue room keys. You will review shift logs, balance cash, coordinate with housekeeping, and ensure high standards of service while maintaining confidentiality and professional appearance.

This role requires clear communication, ability to handle multiple payment types (credit, cash, checks), and readiness to help guests with special requests.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience in hospitality or front desk.
• No supervisory experience is required.
• No license or certification is required.

Responsibilities

• Assist staff with expediting problem payments and processing various payment types (credit, cash, checks, etc.).
• Confirm reservations, assign rooms, and issue/activate room keys during check-in.
• Coordinate with Housekeeping to track room readiness and communicate guest needs.
• Review shift logs and balance receipts following Accounting specifications.
• Maintain professional appearance and confidentiality; respond to guest requests with clear, courteous communication.

Education

High school diploma or GED

Job description

Aloft is seeking a courteous Front Desk Agent to assist staff with expediting payment issues, confirm reservations, check-in guests, and issue room keys. You will review shift logs, balance cash, coordinate with housekeeping, and ensure high standards of service while maintaining confidentiality and professional appearance.

This role requires clear communication, ability to handle multiple payment types (credit, cash, checks), and readiness to help guests with special requests.