Guest Service Executive (Saudi National) - Front Office - Jumeirah Jabal Omar Hotel

Jumeirah; As Sudiyah; Presencial; OMR 3075 - 4613; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary in SAR

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care packages

Descripción de la vacante

Jumeirah in Oman is looking for a Guest Service Executive for its Front Office Department. This role involves managing guest check-ins and check-outs, processing payments, and ensuring guest satisfaction by resolving complaints.

Candidates must have fluent English, knowledge of front office procedures, and strong interpersonal skills. The position offers full-time work and is part of a prestigious hospitality brand.

Generous benefits include salary in SAR, health care packages, and reduced hotel rates.

Formación

• Fluency in English is mandatory to communicate with guests.
• Knowledge of front office procedures is crucial for the role.
• Strong interpersonal skills ensure a positive guest experience.

Responsabilidades

• Efficiently handle guest check-ins and check-outs.
• Process guest payments and handle billing inquiries.
• Manage room allocations based on guest preferences.

Conocimientos

Fluency in written and spoken English

Knowledge of front office procedures

Strong interpersonal skills

Ability to work without direction and initiative

Educación

Bachelor's Degree

Descripción del empleo

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group.

Responsibilities

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

Qualifications

• Fluency in written and spoken English.
• Knowledge of front office procedures.
• Strong interpersonal skills.
• Ability to work without direction and initiative.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 112272
• Job Category Rooms
• Posting Date 06/01/2026, 06:52 AM
• Apply Before 06/29/2026, 09:00 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time