Shift Leader: Guest Experience & Store Ops

Apparel Group; As Sudiyah; On-site; OMR 8,928 - 13,392; Full time

Job summary

A food service provider in Oman is looking for a dedicated Shift Supervisor to oversee team operations, ensuring compliance with operational standards and exceptional customer service. The role requires strong leadership and communication skills to manage team dynamics while effectively addressing guest complaints. Responsibilities include supervising staff during shifts, managing cash procedures, and ensuring a positive work environment. Ideal candidates should have a commitment to safety practices and an understanding of food service operations.

Qualifications

• Ability to lead by example and treat team members with respect.
• Strong communication skills with the ability to respond to guest complaints.
• Understanding of safe work practices and cash handling procedures.

Responsibilities

• Supervise team member activities during shifts.
• Ensure compliance with operational standards and procedures.
• Handle guest service complaints and issues effectively.
• Manage shift-related cash procedures and documentation.

Skills

Leadership

Team motivation

Customer service

Operational efficiency

Job description

A food service provider in Oman is looking for a dedicated Shift Supervisor to oversee team operations, ensuring compliance with operational standards and exceptional customer service. The role requires strong leadership and communication skills to manage team dynamics while effectively addressing guest complaints. Responsibilities include supervising staff during shifts, managing cash procedures, and ensuring a positive work environment. Ideal candidates should have a commitment to safety practices and an understanding of food service operations.