Coordinator Rider Compliance

talabat; Muscat; On-site; OMR 9,000 - 15,000; Full time

Job summary

talabat, a global food delivery platform, seeks a Compliance & Fraud Analyst in Muscat to monitor rider activity, conduct site audits, and support anti-fraud controls. You will be the contact point for riders on compliance questions and help improve SOPs.

The role requires English and Arabic fluency, 2–3 years in the food tech space, and strong communication and people-management skills. On-site position with opportunities for cross-functional collaboration and process improvement.

Qualifications

• Bachelor's degree required.
• 2–3 years experience in food/grocery tech preferred.
• Proficient in Google Suite tools (Docs, Sheets, Slides, Forms).
• Strong written and spoken communication in English and Arabic; Urdu a plus.

Responsibilities

• Monitor and report Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud to the Supervisor.
• Support day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and SOPs.
• Assist in executing anti-fraud controls during live operations, identifying anomalies and escalating findings promptly.
• Conduct regular on-ground site audits and spot checks to verify rider behaviour and compliance.
• Act as a point of contact for Fleet Partner Riders on compliance-related queries and policy communication.
• Support end-to-end process for rider-level cancellation fraud, assisting data gathering and follow-up actions.
• Maintain up-to-date records of compliance incidents, fraud cases, and audit findings.
• Provide regular updates to Supervisor on status and patterns observed on the ground.
• Collaborate with internal teams on cross-functional fraud and compliance initiatives.
• Support continuous improvement of fraud detection and compliance SOPs, flagging recommendations.
• Assist in special compliance and fraud-related projects with deadlines and quality standards.

Skills

Communication

Public speaking

Negotiation

People management

Fluency in English & Arabic

Influencer

Education

Bachelor's degree

Tools

Google Suite

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
• Support the day‑to‑day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures.
• Assist in the execution of anti‑fraud controls during live operations, identifying anomalies and escalating findings in a timely manner.
• Conduct regular on‑ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
• Act as a point of contact for Fleet Partner Riders on compliance‑related queries, ensuring clear and consistent communication of policies and expectations.
• Support the end‑to‑end process for Fleet Partner Rider‑level cancellation fraud, contributing to data gathering, documentation, and follow‑up actions.
• Maintain accurate and up‑to‑date records of compliance incidents, fraud cases, and audit findings, ensuring proper documentation at all times.
• Provide regular updates to the Supervisor on operational compliance status, open cases, and any emerging patterns observed on the ground.
• Collaborate with internal teams as directed, supporting cross‑functional initiatives related to fraud and operational compliance.
• Adhere to and support the continuous improvement of fraud detection and operational compliance SOPs, flagging recommendations to the Supervisor.
• Assist in the execution of special compliance and fraud‑related projects, meeting agreed timelines and quality standards.
• Support wider operations and team requirements as directed by the Supervisor or line management.

Qualifications

• Bachelor's Degree
• 2‑3 years of experience in food/grocery tech industry is highly preferred.
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
• Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
• Influencer and a negotiation with good public speaking and presentation skills.
• People management skills: Experience of managing bigger group of people.