General Manager, Restaurant & Food Business

gu-recruitment; Muscat; On-site; OMR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Career growth

Employee discounts

Health & wellness

Flexible work environment

Languages: English & Arabic

Job summary

gu-recruitment is seeking a highly experienced general Manager to oversee the operations of our Italian coffee shops and Indian food court restaurants. You will lead multi-location teams, shape service standards, manage budgets, and drive revenue growth through operational excellence and branding.

The role requires strong leadership, financial acumen, and a passion for delivering high-quality dining experiences.

Qualifications

• Bachelor’s degree in Business Management, Hospitality, or related field.
• MBA is a plus.
• 7+ years in restaurant or food business management.
• Experience in multi-location restaurant chains.
• Strong budgeting and cost-control expertise.
• Excellent customer focus and leadership skills.

Responsibilities

• Oversee daily operations of all locations, ensuring efficiency and quality.
• Develop budgets, forecasts, and cost-control strategies.
• Maintain high customer service standards and brand consistency.
• Recruit, train, and manage restaurant managers and staff.
• Negotiate with suppliers and manage vendor relationships.

Skills

Leadership

Budgeting

Customer service

CRM systems

Team development

Multi-location management

Cost control

Strategic planning

Vendor relations

Restaurant software

Education

Bachelor's degree in Business Management, Hospitality, or a related field

MBA

Tools

CRM systems

Restaurant management software

POS systems

Job description

We are seeking a highly experienced and results-oriented general Manager to oversee the operations of our chain of Italian coffee shops and Indian food court restaurants. The ideal candidate will deeply understand restaurant management, customer service excellence, operational efficiency, and business growth strategies. This role requires strong leadership, financial acumen, and a passion for delivering high-quality dining experiences.

Key Responsibilities

• Operational Management: Oversee daily operations of all restaurant locations, ensuring efficiency and quality service. Implement operational policies and procedures to optimize restaurant performance. Ensure adherence to health, safety, and hygiene standards.
• Financial & Business Performance: Develop and manage budgets, financial forecasts, and cost control strategies. Analyze sales data and implement strategies to increase revenue and profitability. Monitor inventory management to minimize waste and maximize cost-effectiveness.
• Customer Experience & Brand Management: Maintain high standards of customer service and ensure a consistent brand experience Address customer feedback and implement measures for continuous improvement. Work on marketing strategies to promote the brand and attract more customers.
• Team Leadership & Human Resources: Recruit, train, and manage restaurant managers and staff. Motivate and develop teams to enhance performance and engagement. Ensure compliance with labor laws and company policies.
• Vendor & Supply Chain Management: Maintain strong relationships with suppliers and negotiate favorable contracts. Ensure a consistent and high-quality supply of ingredients and materials. Work on menu development and sourcing of new products.

Requirements

• Education: Bachelor's degree in Business Management, Hospitality, or a related field. MBA is a plus.
• Experience: 7+ years of experience in restaurant or food business management.
• Industry Knowledge: Strong understanding of both Italian coffee culture and Indian cuisine operations.
• Leadership Skills: Proven experience in managing multi-location restaurant chains.
• Financial Acumen: Strong budgeting, financial analysis, and cost control expertise.
• Customer Focus: Ability to enhance customer satisfaction and brand reputation.
• Problem-Solving: Capable of handling operational challenges efficiently.
• Tech-savvy: experience with restaurant management software and CRM systems.

Preferred Qualifications

• Certification in hospitality or restaurant management.
• Experience in franchising or multi-unit management.
• Knowledge of digital marketing strategies for food businesses.

Benefits & Perks

• Competitive salary with performance-based bonuses.
• Opportunity for career growth and professional development.
• Employee discounts at all restaurant locations.
• Health and wellness benefits.
• Flexible working environment.
• languages proficiency , English and Arabic