Front Office Team Lead - Guest Experience & Training

Alila Hotels; Dhofar; On-site; OMR 8,000 - 12,000; Full time

Job summary

Alila Hotels in Oman (Alila Hinu Bay) is seeking a Front Office Supervisor to lead guest services and uphold brand standards on site. You will supervise front desk operations, train staff and ensure timely, courteous service.

The role requires strong English, problem-solving, and the ability to manage scheduling and performance. Opera PMS knowledge is preferred, with flexibility for night/weekend shifts and holidays. This position reports to the Front Office leadership.

Qualifications

• Minimum 2-3 years of experience in a front office or guest-facing supervisory role.
• Knowledge of Opera PMS or similar hotel systems preferred.
• Excellent problem-solving abilities and guest service mindset.
• Ability to remain calm and efficient under pressure.
• Strong organizational skills and attention to detail.
• Willingness to work flexible shifts, including night shifts, weekends, and public holidays.
• Good knowledge of hotel standards, policies, and safety procedures.
• Strong interpersonal and communication skills in English.

Responsibilities

• Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
• Care about your work environment and make sure it is tidy and well maintained
• Be reliable and ensure you are at work on time
• Know your role in case of emergency such as bomb threat, flood, fire etc
• Understand the Employee Handbook and comply with the standards it outlines
• Carry out all professionally reasonable instructions given by your supervisor

Skills

Guest service mindset

Problem solving

Organizational skills

Interpersonal communication

English proficiency

Flexibility

Safety procedures knowledge

Calm under pressure

Tools

Opera PMS

Job description

Alila Hotels in Oman (Alila Hinu Bay) is seeking a Front Office Supervisor to lead guest services and uphold brand standards on site. You will supervise front desk operations, train staff and ensure timely, courteous service.

The role requires strong English, problem-solving, and the ability to manage scheduling and performance. Opera PMS knowledge is preferred, with flexibility for night/weekend shifts and holidays. This position reports to the Front Office leadership.