Front Office Manager

IHG Hotels & Resorts; ad-Dachiliyya; On-site; OMR 12,000 - 18,000; Full time

Job summary

Hotel Indigo Oman, a lifestyle property perched at 2,000m near Jabal Akhdar, offers 172 keys, including penthouse suites and cliffside villas, with a renowned spa and F&B concepts. IHG Hotels & Resorts invites applications to join as Front Office Manager, setting the tone to deliver memorable guest experiences from first moment to last.

You will direct daily front office and housekeeping activity, coach your team, and foster collaboration across departments to create a welcoming atmosphere.

Qualifications

• Bachelor’s degree in Hotel Administration or Business Administration.
• Four years of guest service/hotel experience with two years in a management capacity.
• Must speak local language; other languages preferred for events.

Responsibilities

• Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences.
• Creating the perfect working environment and driving collaboration between departments.
• Providing guests with all the information they need to enjoy a truly memorable experience.
• Overseeing night audit functions, preparing daily financial reports, and delivering accurate forecasts.
• Conducting routine inspections of the front office and public areas.

Skills

Guest service management

Front office leadership

Communication

Education

Bachelor’s degree in Hotel Administration or Business Administration

Job description

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys. So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination. Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe? Ready to lead from the front? We’re looking for a Front Office Manager to head up our front office department. Setting the tone to deliver truly memorable guest experiences from first moment to last.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences.
• Creating the perfect working environment for your team to thrive and driving collaboration between departments.
• Providing guests with all the information they need to enjoy a truly memorable experience.
• Overseeing night audit functions, preparing daily financial reports, and delivering accurate forecasts.
• Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.

What do we need from you?

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration
• Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
• Must speak local language (s)
• Other languages are preferred, including evenings, weekends, and holidays, depending on the needs of events.

What you can expect from us?

We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.