Duty Manager

IHG; As Sudiyah; On-site; OMR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Wide range of benefits

Impressive room discounts

Full uniform

Job summary

IHG is looking for a Duty Manager in Al Buraymi, Oman, who can set high standards in cleanliness and productivity. You will manage team performance and ensure guests have memorable experiences by resolving issues and serving as the first point of contact for emergencies.

Qualifications include a diploma or equivalent, two years of experience in front desk or guest services, and fluency in English. IHG fosters an inclusive team environment with various benefits.

Qualifications

• Minimum Diploma or equivalent, some college preferred.
• 2 years’ front desk/guest service leader experience.
• Must be fluent in spoken and written English.
• Other languages may be preferred.
• Basic mathematics skills.
• Excellent communication, problem solving, reasoning and motivational skills.
• Willingness to work evenings and weekends.

Responsibilities

• Managing guest experiences, team performance and hotel operations.
• Prioritising workload and ensuring team delivers memorable experiences.
• Developing team skills to positively impact hotel performance.
• First point of contact for critical emergency situations.

Skills

Fluent in spoken and written English

Excellent communication

Problem solving skills

Team leadership

Basic mathematics skills

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems like Opera

Job description

Duty Manager - Overview

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

Day‑to‑Day Responsibilities

• Managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team delivers authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

Required Qualifications

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.