Recreation Agent

IHG; Oman; On-site; OMR 15,380 - 23,070; Full time

Job summary

IHG is seeking a skilled professional in Oman to manage and execute engaging recreational activities for guests. You will ensure a welcoming atmosphere, assess guest satisfaction, and promote revenue-generating activities while maintaining safety and compliance.

The ideal candidate will possess a relevant degree, have over three years of experience in a luxury hotel environment, and demonstrate strong interpersonal and organizational skills.

Qualifications

• 3+ years of experience in luxury hotel recreational activities.
• Experience with diverse groups including children.
• Attention to detail and budget management.

Responsibilities

• Plan and execute engaging recreational activities.
• Manage recreational inventory and budget.
• Ensure guest satisfaction and safety.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Degree in Recreation Management or related field

Job description

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo, we do more than satisfy our guests’ curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo hotels, we’re excited to meet spirited characters who can delight the most curious guests.

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe!

Your day to day:

People

• Plan, organize, and execute engaging and age-appropriate recreational activities for guests, including children and families.
• Create a welcoming and inclusive atmosphere in the recreation area, encouraging guests to participate in various activities.
• Interact with guests in a friendly and professional manner, providing exceptional customer service and building strong relationships.

Financial

• Manage inventory and equipment to ensure that all necessary resources are available for activities.
• Determine and allocate budgets effectively, ensuring that activities are cost-effective and compliant with financial targets.
• Promote revenue-generating activities by marketing recreational programs and special events.

Guest Experience

• Continuously assess guest satisfaction, seeking feedback, and making improvements to enhance their experience.
• Ensure that the recreation area is clean, safe, and well-maintained, adhering to safety protocols.
• Work closely with other departments to ensure that all guest needs are met efficiently.

Responsible Business

• Adhere to the company’s ethical, social, and environmental responsibility standards, promoting sustainability and responsible operations.
• Follow established policies and procedures related to recreation activities and maintain appropriate records.
• Continuously improve knowledge of industry trends and best practices, integrating new ideas and techniques into recreation program offerings.
• Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.

What do we need from you?

• Degree in Recreation Management, Education, or a related field preferred.
• 3+ years total experience in a related field in a luxury hotel or a well-established hotel brand.
• Experience in planning and conducting recreational activities for diverse groups, including children.
• Excellent interpersonal and communication skills, with a focus on empathy, patience, and active listening.
• Strong organizational skills, attention to detail, and the ability to manage budgets and resources effectively.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in its way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.