Field Services Supervisor II

Future Pipe Industries; al Rusail; On-site; OMR 9,612 - 17,302; Full time

Job summary

Future Pipe Industries in Oman seeks a Field Services Manager responsible for leading a team of Technicians and ensuring timely completion of service requests with high customer satisfaction. You will schedule work, monitor progress, maintain records, and report performance to management.

The role emphasizes safety, training, and strong client relationships across site installations and after-sales support.

Qualifications

• High school diploma or equivalent.
• 3–4 years of experience in a similar field.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Willingness to travel to customer sites.

Responsibilities

• Oversee a team of Field Services Technicians and assign work.
• Schedule tasks and monitor progress to meet deadlines.
• Ensure safety, compliance, and quality per company policies.
• Maintain records of service requests, tests, FIR & NCR.
• Build relationships with clients and report to management.
• Attend progress meetings and review installation methods.
• Provide training and evaluate field testing activities.
• Respond to emergency calls and site visits as required.

Skills

Leadership

Customer service

Communication

Problem-solving

Organization

Travel readiness

Education

High school diploma or equivalent

Job description

JOB PURPOSE: The job holder will be responsible for overseeing a team of Field Services Technicians and ensuring that all service requests are completed in a timely and efficient manner. You will be responsible for maintaining a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction.

KEY ACCOUNTABILITIES

Field Service Know-How/ Planning and Control of Site Work Activities/ Control of Tools and Equipments/ Asset Inventories:

• Oversee a team of Field Services Technicians and ensure that all service requests are completed in a timely and efficient manner.
• Schedule and assign work to Field Services Technicians, ensuring that the workload is distributed evenly.
• Monitor the progress of service requests and take appropriate action to ensure that they are resolved within the agreed-upon timeframe.
• Ensure that all Field Services Technicians are trained and equipped to provide excellent service to our customers.
• Maintain a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction.
• Keep accurate records of service requests, including the nature of the problem, the action taken, and the resolution.
• Provide regular reports to management on the performance of the Field Services team.
• Develop and implement strategies to improve the efficiency and effectiveness of the Field Services team.
• Ensure that all Field Services Technicians comply with all company policies and procedures, including safety and security policies.
• Manage and prioritize tasks for the field services team to ensure that all work is completed on time and within budget.
• Monitor the performance and documentation of all tests mentioned in the Inspection Test Plan at site.
• Filling FIR & NCR and problem solving at site including after sales inspections
• Build a strong and close working relationship with clients.
• Attend progress and coordination meetings to monitor all related project activities.
• Review method statement for site installation.
• Review theoretical training material i.e., presentation, animation, photos, and videos.
• Giving theoretical and practical training.
• Attending customer calls/emails for emergency work
• Conduct, evaluate and witness all testing activities related to the installed pipes.

HSE:

Comply with relevant safety, quality and environmental control procedures and instructions

• Use personal protective equipment and safety gear when performing assigned tasks
• Keep operational areas clean and well organized to prevent incidents and accidents
• Report on unsafe acts, incidents or safety violations
• Develop a safety culture by ensuring all staff comply with HSE policies and procedures
• Participate in QHSE audits, incident reporting and review of QHSE performances as required

Skills

Required Qualifications:

• High school diploma or equivalent

Preferred Experience:

• 3-4 years of experience in a similar role.

Job-Specific Skills:

• Strong leadership skills with the ability to motivate and manage a team.

Core Competencies:

• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Excellent organizational skills.
• Willingness to travel frequently to customer sites.