Field Service Engineer, Baha_South Saudi

HC1072 General Electric Healthcare Arabia Company Limited; As Sudiyah; Hybrid; OMR 15,380 - 19,225; Full time

Job summary

HC1072 General Electric Healthcare Arabia Company Limited is seeking a Field Service Engineer to perform services and maintenance activities at customer sites. The role involves troubleshooting, customer interaction, and ensuring satisfaction while managing all aspects of maintenance for medical equipment.

Successful candidates will have a Bachelor’s degree in Electrical or Biomedical Engineering and a minimum of 2 years of Field Services experience. Strong communication skills and the ability to work independently are essential for this role.

Qualifications

• Minimum 2 years Field Services experience.
• Comprehensive knowledge of specific modalities.
• Proficiency in English.

Responsibilities

• Maintain all models specific to a modality in the assigned area.
• Troubleshoot complex multi-symptom problems.
• Facilitate daily interactions with doctors and technicians.

Skills

Technical analytical skills

Customer relationship skills

Strong communication skills

Problem-solving ability

Education

Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Roles and Responsibilities

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Helps train others where necessary; identify sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Strong customer skills: Deals tactfully and effectively with differences of opinion, influences rather than directs. Ability to do Installation/PM/FMI/Corrective of trained products. Should be able to fix issue with effective documentation/tools usage and with online expert support. Focus on customer impact and aim to fix issues in 1st visit effectively. Basic customer relationship skill. On call allowance per customer contract needs.
• Material consumption: Care on material consumption and works to address root cause issue/minimize cost with LLFRU usage.
• Digital tools: Use applicable digital tools that support productivity initiatives, e.g. Smart PM, proactive (onwatch) alerts. Discuss with support engineers for alternate cost-effective solutions. Show consistent positive approach to customers, ensure customers have awareness and well perception of GE high quality service. Open to learn and improve. Use applicable digital platforms efficiently. Ensure connectivity of responsible systems.
• Training: Perform all QA/EHS trainings on time. Care on SR quality, PM checklists.
• Sales support: Support Service Sales with contract renewals/option & upgrade opportunities/hbs - contract conversions, etc.

Quality Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Ensure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications

• Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills.
• Minimum 2 years Field Services experience.
• Comprehensive knowledge of a specific modality or multi-modalities. Minimum one competent modality is a plus (MRI, CT, PET/CT, Nuclear, Xray, and Angiography).
• Sought by others for guidance and advice.
• Proficiency in English.
• High work standards and quality.
• Plans and organizes work effectively.
• Readiness to travel within Saudi & abroad for training & business purposes.

Desired Characteristics

• Excellent communications, listening and interpersonal skills.
• Ability to work independently with minimum direction.
• Initiative and motivation.

Additional Information

Relocation Assistance Provided: No.