Customer Service Support Coordinator

Promedjobs; As Sudiyah; On-site; OMR 44,640 - 66,960; Full time

Benefits offered by this job

Free accommodation

Transport provided

Job summary

Promedjobs is looking for a Customer Service Support Coordinator in Oman, Al Buraymi Governorate, As Sudiyah. The role involves managing customer interactions, resolving issues, and supporting order fulfillment.

The ideal candidate will have at least 3 years of experience, strong communication skills, and the ability to maintain accurate records. Benefits include free accommodation and transport.

Qualifications

• Minimum 3 years experience in customer service roles.
• Strong communication skills for handling inquiries via multiple channels.
• Ability to manage customer interactions and gather feedback.

Responsibilities

• Handle inquiries via phone, email, chat, or social media.
• Liaise with departments to resolve customer issues.
• Assist with product purchasing and tracking deliveries.
• Gather customer feedback and maintain accurate records.

Education

Any Degree

Job description

About Us

Hapag-Lloyd is a global leader in liner shipping, operating 308 modern ships and transporting 12.5 million TEU annually. With 17,100 employees across 140 countries, we deliver top-quality service backed by strong environmental and operational standards. In 2024, we introduced Strategy 2030 to strengthen our position as the undisputed number one for quality.

Compensation and Benefits

• Friendly and inclusive environment
• Strong global brand presence
• Free accommodation and transport

Position Details

• Position: Customer Service Support Coordinator
• Qualification: Any Degree
• Age: Below 35 years
• Department: Customer Service
• Experience: 3 years
• Nationality: Indian
• Contract duration: 2 years
• Accommodation: Provided
• Transport: Provided

Documentation

• Updated resume
• Passport copy
• Degree original
• Experience certificate

Job Responsibilities

• Customer interaction management: Handle inquiries via phone, email, chat, or social media, ensuring timely and accurate responses.
• Issue resolution: Liaise with departments such as technical support, billing, and sales to resolve customer issues effectively.
• Order and fulfillment support: Assist with product purchasing, order entry, pricing, shipping methods, and tracking deliveries.
• Customer feedback collection: Gather feedback through surveys and interactions, and compile data for internal review.
• Documentation and record keeping: Maintain accurate records of customer interactions, complaints, and resolutions.
• Performance monitoring: Track KPIs such as response times, resolution rates, and customer satisfaction scores.

Location

• 2nd Industrial City, Riyadh 14331, Kingdom of Saudi Arabia