Customer Service Specialist

Digital Mall; Muscat; On-site; OMR 6,000 - 10,000; Full time

Benefits offered by this job

Competitive salary

Sponsorship VISA for expats

Relocation cost covered

Work-Life balance

Fun and fair work culture

Job summary

Digital Mall in Oman seeks a customer-centric Technical Support Specialist to join our growing team. You will troubleshoot technical issues for our online marketplace and ecommerce platform, answering questions and ensuring a smooth, positive customer experience.

The ideal candidate has at least 1 year in technical support or customer service, excellent English and Arabic communication, strong problem-solving skills, and the ability to work independently while balancing multiple tasks.

Qualifications

• Minimum of 1 year in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Active listening skills and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak, write, and read in both English and Arabic.
• A positive and solutions-oriented attitude.

Responsibilities

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and high-quality support.
• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
• Proactively identify and elevate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust and rapport with each customer.

Skills

Technical support

Customer service

Communication

Bilingual English/Arabic

Job description

Job brief

We\'re looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you\'ll be the friendly voice and problem-solving hero for our amazing customers. You\'ll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

Responsibilities

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.


• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.


• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.


• Document customer interactions and resolutions to ensure consistent and high-quality support.


• Stay up-to-date on our platform\'s features and functionalities to provide accurate and relevant information.


• Proactively identify and elevate complex issues to the appropriate technical team.


• Maintain a positive and professional demeanor, building trust and rapport with each customer.

Requirements

• Minimum of 1 years of experience in technical support or customer service.


• Strong understanding of computers, software, and troubleshooting principles.


• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.


• Active listening skills and a genuine desire to help customers.


• Ability to work independently and manage multiple tasks efficiently.


• Proficient in using computers and comfortable navigating various software applications.


• Ability to fluently speak, write, and read in both English and Arabic


• A positive and solutions-oriented attitude.

Benefits

• Competitive salary


• All of the hardware and software will be provided for you


• Sponsorship VISA will be provided for expats


• Relocation cost from origin country to Oman will be covered


• Work-Life balance


• Fun and fair work culture