Chief Guest Experience & Hospitality Officer

Oman Air; Muscat; On-site; OMR 120,000 - 180,000; Full time

Job summary

Oman Air is seeking its first Chief Guest Experience Officer (CGEO) to own the end-to-end guest journey across all touchpoints. This executive role will define standards, drive a guest-centric culture, and ensure hospitality authenticity across pre-travel, airport, inflight, and post-travel experiences.

The CGEO will lead the Voice of the Guest, customer insights, and service design initiatives, embedding Oman Air’s heritage into premium guest experiences while balancing safety, regulatory

Qualifications

• Bachelor’s degree in Business Administration, Aviation Management, Hospitality, Customer Experience, Marketing, Service Management, or related field.
• Master’s degree or MBA is preferred.
• Professional certification in customer experience, service excellence, design thinking, Lean, Six Sigma, business transformation, or related discipline is preferred.

Responsibilities

• Lead guest experience strategy and transformation at Oman Air.
• Drive service culture and hospitality excellence across all touchpoints.
• Own Voice of the Guest program and NPS governance with executive sponsorship.
• Oversee end-to-end guest journey design including pre-travel, airport, inflight and post-travel.
• Ensure service standards and audits across lounges, airports, and cabin experience.

Skills

Leadership

Guest experience

Hospitality

Strategic thinking

Stakeholder management

Education

Bachelor’s degree in Business Administration, Aviation Management, Hospitality, Customer Experience, Marketing, Service Management, or related field

Master’s degree or MBA preferred

Job description

Oman Air is seeking its first Chief Guest Experience Officer (CGEO) to own the end-to-end guest journey across all touchpoints. This executive role will define standards, drive a guest-centric culture, and ensure hospitality authenticity across pre-travel, airport, inflight, and post-travel experiences.

The CGEO will lead the Voice of the Guest, customer insights, and service design initiatives, embedding Oman Air’s heritage into premium guest experiences while balancing safety, regulatory