Guest Experience Expert (Omanis National)

St. Regis Hotels & Resorts; Muscat; On-site; OMR 47,000 - 80,000; Full time

Job summary

St. Regis Hotels & Resorts in Muscat, Oman, is seeking a Guest Experience Expert to enhance the guest journey from check-in to checkout. You will be on your feet, assisting guests, handling requests, and delivering a refined service experience at our Al Mouj property.

The role emphasizes professional appearance, adherence to policies, and teamwork within a luxury hotel environment. No prior related experience is required, and there is no supervisory responsibility.

Qualifications

• High school diploma or GED equivalent is required.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Responsibilities

• Deliver a memorable guest experience by guiding guests throughout their stay.
• Process operational needs and complete reports as required.
• Address guest requests and share highlights of the local area with guests.
• Maintain professional appearance and adhere to company policies and standards.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number: 26103516

Job Category: Rooms & Guest Services Operations

Location: Al Mouj, Muscat, Oman, Oman,VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.