CDZ Operator - Global Freight & Customer Ops

Employment; Muscat; On-site; OMR 6,000 - 9,000; Full time

Benefits offered by this job

Career development

Global company with international"

Job summary

DHL Global Forwarding in Muscat, Oman, is hiring a CDZ Operator to build and develop trade lane consolidations for export traffic and coordinate day-to-day airfreight gateway operations. You will support the ACC Manager with rate and capacity procurement and help ensure efficient, compliant logistics and customer service.

Ideal candidates have under 2 years of experience in a structured logistics environment.

Responsibilities

• Administer customer operations plans and processes to deliver efficient logistics processes
• Receive, deliver and update orders via the system for assigned orders
• Perform shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports
• Work on exceptions/ issues assigned by other functions or directly from customer and report back on related actions
• Enter data into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules
• Support sales team and answer queries from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Respond to customer enquiries and understand customer requirements
• Interact with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines
• Establish customer contact, seek upselling opportunities and follow up on common problems
• Work in line with operating standards and procedures to provide superior customer service
• Resolve recurring issues and suggest enhancements related to customer operations work methods focusing on increasing effectiveness and efficiency

Job description

DHL Global Forwarding in Muscat, Oman, is hiring a CDZ Operator to build and develop trade lane consolidations for export traffic and coordinate day-to-day airfreight gateway operations. You will support the ACC Manager with rate and capacity procurement and help ensure efficient, compliant logistics and customer service.

Ideal candidates have under 2 years of experience in a structured logistics environment.