Call Center Representative

AimGulf; As Sudiyah; Sur place; OMR 7 800 - 10 000; Plein temps

Résumé du poste

Integrated Solutions Tawantech is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

The role requires 0-1 year of experience in customer service and a Diploma or Bachelor's in a related field. Fluency in Arabic and good English are essential, with full-time employment and a focus on customer satisfaction.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.

Responsabilités

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues or escape them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

Connaissances

Communication skills

Calm under pressure

Computer skills

Arabic/English bilingual

Formation

Bachelor's or Diploma in Business/Admin/CS

Outils

MS Office

Description du poste

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues or escape them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

Experience Required:

0-1 year of experience in customer service, call center, or a related role.

Education Qualifications:

Diploma or Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.

Skills Required:

• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.

Employment / Job Type:

Full Time

About the Company:

Integrated Solutions Tawantech is a Riyadh based technology company focused on financial services. It implements and supports core banking, digital transformation and enterprise systems for banks and financial institutions, working alongside global software partners. Its teams cover implementation, technical support, infrastructure, cybersecurity and managed services for clients across the Kingdom.

Company Industry:

Customer Service

Department / Functional Area:

Customer Service

Closing Date:

Not mentioned (apply as soon as possible)