خدمة عملاء عن بعد للسيدات – فرص عمل مرنة

شركة بيكار للمقاولات; As Sudiyah; Remote; OMR 2,700 - 4,600; Full time

Job summary

Khalejy seeks a dedicated Remote Customer Service Representative (Call Center) to join our brand team. The role focuses on handling inquiries across phone, email, and social channels, delivering clear information about products and services while maintaining high customer satisfaction.

You will respond to calls, emails, and chats, resolve issues promptly, and document interactions in our CRM. Fluency in Arabic and English is required, with a patient, team-oriented approach.

Qualifications

• Experience in customer service or related field.
• Excellent verbal and written communication in Arabic and English.
• Proficiency with computers and CRM systems.

Responsibilities

• Responding to customer calls, emails, and inquiries through various channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Arranging appointments and following up on requests according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Cooperate with other departments with complete flexibility.
• Adherence to customer service standards and achievement of defined performance targets.
• Uploading daily and monthly reports

Skills

Arabic & English communication

Customer service experience

Problem solving

Microsoft Office

Tools

CRM software

Job description

Khalejy seeks a dedicated Remote Customer Service Representative (Call Center) to join our brand team. The role focuses on handling inquiries across phone, email, and social channels, delivering clear information about products and services while maintaining high customer satisfaction.

You will respond to calls, emails, and chats, resolve issues promptly, and document interactions in our CRM. Fluency in Arabic and English is required, with a patient, team-oriented approach.