ServiceNow ITSM Consultant | DWT Technology | Saudi Arabia

Tech Junction Ltd; As Sudiyah; On-site; OMR 21,000 - 32,000; Full time

Job summary

DWT Technology is seeking an experienced ServiceNow ITSM Consultant to join our technology team in Saudi Arabia on an initial 6-month extendable contract basis. You will design, configure, and optimize ServiceNow ITSM workflows and collaborate with clients to implement incident, problem, change, and request management while ensuring high service availability.

Arabic-speaking candidates are required. The role involves leading workshops, building integrations with external systems, and guiding

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Hands-on experience configuring and administering ServiceNow ITSM modules.
• Experience leading workshops with stakeholders and translating requirements into workflows.
• Arabic communication skills (written and spoken) are mandatory for effective engagement.

Responsibilities

• Lead end-to-end configuration and customization of ServiceNow ITSM in an on-site environment.
• Administer Incident, Problem, Change, and Request Management workflows.
• Design integrations with third-party enterprise tools and monitoring systems.
• Translate business requirements into scalable ServiceNow designs and automations.
• Ensure ITIL best practices are followed and support post-implementation adoption.

Skills

ServiceNow ITSM

Incident Management

Problem Management

Change Management

Request Fulfillment

Arabic communication

Stakeholder management

Immediate availability

Education

Bachelor's degree in Computer Science, IT, Software Engineering

Tools

CSA

CIS-ITSM

Job description

Position Summary

DWT Technology is seeking an experienced ServiceNow ITSM Consultant to join our technology team in Saudi Arabia on an initial 6-month extendable contract basis. In this on-site role, you will be responsible for designing, configuring, and optimizing ServiceNow ITSM solutions to streamline enterprise IT service management workflows. You will collaborate closely with internal stakeholders and clients to implement best-practice incident, problem, change, and request management modules, ensuring high service availability and operational efficiency. This opportunity requires a bilingual Arabic-speaking professional with hands-on platform expertise, with a preferred talent pool extending to candidates based in Egypt who are open to relocation.

Detailed Job Description

As a ServiceNow ITSM Consultant, you will take full ownership of configuring and administering core ServiceNow modules, including Incident Management, Problem Management, Change Management, and Request Fulfillment. Your day-to-day responsibilities involve translating complex business requirements into robust technical workflows, building custom forms and business rules, and managing platform integrations with external enterprise systems. You will lead workshops with key stakeholders, provide expert guidance on ITIL best practices, and troubleshoot platform performance issues. Furthermore, you will ensure seamless user adoption through comprehensive testing, documentation, and stakeholder training while meeting aggressive project delivery timelines in a fast-paced client environment.

Key Responsibilities

• Lead the end-to-end implementation, configuration, and customization of ServiceNow ITSM modules in an on-site enterprise environment.
• Administer and optimize Incident Management, Problem Management, Change Management, and Request Management workflows.
• Design and build robust ServiceNow integrations with third-party enterprise tools, monitoring systems, and API endpoints.
• Collaborate with cross-functional stakeholders to gather business requirements and translate them into scalable technical designs.
• Ensure adherence to ITIL framework standards and best practices across all service management delivery lifecycles.
• Conduct thorough unit testing, system integration testing, and user acceptance testing prior to production deployments.
• Maintain up-to-date technical documentation, system architecture diagrams, and standard operating procedures.
• Provide post-implementation support, resolve escalated platform defects, and optimize system performance continually.

Required Qualifications & Skills

• Strong hands-on professional experience in administering and configuring ServiceNow ITSM platforms.
• Demonstrated expertise implementing Incident, Problem, Change, and Request Management modules.
• Good conceptual and practical understanding of ServiceNow workflows, business rules, client scripts, and access controls.
• Mandatory Arabic communication skills (written and spoken) for effective stakeholder engagement.
• Strong communication, interpersonal, and stakeholder management skills.
• Immediate joiners or candidates with a maximum notice period of 30 days.
• Openness to on-site relocation to Saudi Arabia, with a preferred talent pool welcoming candidates based in Egypt.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.

Nice-to-Have Skills

• Official ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM).
• Prior proven experience in executing complex ServiceNow integrations with external IT systems and monitoring platforms.
• Experience working within IT consulting or managed services organizations across the GCC region.
• Familiarity with Agile project management methodologies and Scrum delivery frameworks.
• Advanced scripting knowledge utilizing JavaScript within the ServiceNow development environment.

Application Information

Salary/Rate: Market Competitive / Contract Standard

Deadline: Open until filled

Notice Period: Immediate to 30 Days Maximum

Contract Duration: 6 Months | Extendable