Bilingual Call Center Agent – Arabic/English

AimGulf; As Sudiyah; On-site; OMR 7,800 - 10,000; Full time

Job summary

Integrated Solutions Tawantech is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

The role requires 0-1 year of experience in customer service and a Diploma or Bachelor's in a related field. Fluency in Arabic and good English are essential, with full-time employment and a focus on customer satisfaction.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues or escape them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

Skills

Communication skills

Calm under pressure

Computer skills

Arabic/English bilingual

Education

Bachelor's or Diploma in Business/Admin/CS

Tools

MS Office

Job description

Integrated Solutions Tawantech is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

The role requires 0-1 year of experience in customer service and a Diploma or Bachelor's in a related field. Fluency in Arabic and good English are essential, with full-time employment and a focus on customer satisfaction.