Banking Call Center Agent — Flexible Hours

Oman Investment Authority; Muscat; On-site; OMR 5,000 - 7,300; Full time

Job summary

Oman Investment Authority in Muscat is seeking a Call Center Agent to deliver exceptional customer service by handling inbound and outbound banking calls and assisting clients with a wide range of inquiries and transactions. The role requires fluent English and Arabic communication, excellent data entry accuracy, and a customer-centric mindset.

Fresh graduates are welcome, with flexible hours including evenings, nights, and weekends.

Qualifications

• University/College Diploma in Business Management or Business Administration.
• Fresh graduate with 0 years of registered work experience.
• Proficient verbal and written communication skills in English and Arabic.
• Willingness to work on flexible hours, including evenings, night shifts, and weekends.

Responsibilities

• Handles incoming calls from clients professionally and efficiently addresses banking-related queries, concerns and requests.
• Initiates outbound calls to clients as required including follow-ups and provides information on banking products and services.
• Accurately documents client interactions and records in the CRM system.
• Promotes and cross-sells bank products and services to meet targets.
• Assists clients with account inquiries, loans and financial transactions.
• Provides information about banking policies, procedures and regulatory requirements.
• Resolves client issues and complaints in a timely and satisfactory manner, escalating when necessary.
• Stays up to date on industry trends and changes in banking regulations to provide accurate information.
• Maintains professionalism, courtesy and empathy in all client interactions.

Skills

Customer service

Communication

English

Arabic

Education

Business Diploma

Tools

CRM software

Job description

Oman Investment Authority in Muscat is seeking a Call Center Agent to deliver exceptional customer service by handling inbound and outbound banking calls and assisting clients with a wide range of inquiries and transactions. The role requires fluent English and Arabic communication, excellent data entry accuracy, and a customer-centric mindset.

Fresh graduates are welcome, with flexible hours including evenings, nights, and weekends.