Sales Officer - Muscat ( Ahli Islamic)

Tawteen; Muscat; On-site; OMR 15,000 - 20,000; Full time

Job summary

Tawteen is looking for a Sales Officer in Muscat to provide exceptional financial services to our Ahli Bank customers. The role emphasizes achieving sales targets while maintaining high levels of customer satisfaction through professional interactions.

The ideal candidate is an Omani national with a Higher Diploma and at least 5 years of experience in the banking industry. Responsibilities include customer acquisition, service improvement, and team collaboration to ensure compliance and performance goals are met.

Qualifications

• 5 years of relevant experience in the banking industry.
• Omani nationals only.

Responsibilities

• Meet or exceed individual and branch sales targets.
• Provide guidance and support to new staff.
• Identify new business opportunities through customer contact.
• Maintain knowledge of competition and market position.
• Adhere to branch processes for compliance and audits.
• Provide feedback to improve customer satisfaction.
• Resolve customer complaints and retain clients.
• Serve diverse customer demographics.

Skills

Customer service

Sales proficiency

Team collaboration

Market awareness

Complaint resolution

Education

Higher Diploma

Job description

SUMMARY OF ROLE

The Sales Officer provides Ahli Bank customers with a broad range of financial services that exceed expectations by ensuring each interaction is handled with competence efficiency and professionalism Services are delivered promptly and accurately resolving any issues seamlessly to create a hassle-free experience This approach enhances customer satisfaction foster long-term relationships and reinforces Ahli Bank s commitment to exceptional service and care

KEY RESPONSIBILITIES

• Achieve Individual Sales and Branch Targets Consistently meet or exceed individual monthly sales targets 90 and contribute to the branch s overall sales performance by supporting the team in achieving collective goals 10
• Team Collaboration and Staff Support Actively contribute as a team player to achieve branch goals based on key performance indicators Provide guidance and coaching to new staff helping them assimilate quickly into the bank
• Customer Acquisition and Business Development Contact potential customers daily both through in-branch and outside sales calls identifying new business opportunities Maintain detailed reports on closed deals and customer interactions
• Market Awareness and Competitive Analysis Continuously observe the competition and maintain up-to-date knowledge of the local market position to inform strategic decisions and adjust sales approaches accordingly
• Process Adherence and Audit Compliance Strictly adhere to branch processes and promptly report any deviations to the Senior Personal Banker ensuring compliance with policies and contributing to a favorable branch audit rating
• Service Improvement and Feedback Provide constructive feedback on products services and processes to help reduce cycle times lower costs and enhance overall customer satisfaction
• Customer Retention and Complaint Resolution Work to minimize customer attrition and maximize the bank s customer base by improving service levels and resolving complex customer complaints through coordination with other team members
• Diverse Customer Handling Provide high-quality service to customers from diverse demographics handling inquiries and issues without bias regarding nationality income or race
• Sales Reporting and Goal Tracking Attend weekly sales meetings with the branch manager to discuss progress and strategies report on target achievements and participate in follow-up meetings to ensure consistent performance improvement

Requirements

• Omani nationals only
• Higer Diploma
• 5 years of relevant experience in banking industry