Branch Operations Lead - Sales, Service & Compliance

Gender; Oman; On-site; OMR 9,000 - 15,000; Full time

Job summary

Gender, a banking branch, seeks a professional to manage day-to-day branch operations, ensuring transactions are authentic, accurate, and compliant with policies. The role drives cross-sell of e-channels and acts as the first contact point for customers.

The candidate should have 5 years’ branch experience, strong knowledge of banking products, and effective communication skills to support customer service and sales objectives.

Qualifications

• Bachelor in Banking/Accounting/Business
• Around 5 years experience in a branch with exposure to cash, loans, customer service
• Good knowledge of bank products and services, operational policies and procedures
• Good communication skills, interpersonal skills, tact, maturity and flexible approach
• Knowledge of Banking systems and PC operations.

Responsibilities

• Approve transactions in the system within authorized limits.
• Ensure branch policies and procedures are followed to avoid adverse comments from audits.
• Proactively respond to customer enquiries and convert inquiries into sales and retention.
• Monitor branch MIS to identify potential fraud and risk exposure.
• Plan staff utilization to meet customer service norms and service levels.
• Supervise Tellers, Chief Teller, Service Ambassador and their work.

Skills

Customer service

Policy compliance

Risk management

Staff supervision

Teller operations

Cash handling

Education

Bachelor in Banking/Accounting/Business

Job description

Gender, a banking branch, seeks a professional to manage day-to-day branch operations, ensuring transactions are authentic, accurate, and compliant with policies. The role drives cross-sell of e-channels and acts as the first contact point for customers.

The candidate should have 5 years’ branch experience, strong knowledge of banking products, and effective communication skills to support customer service and sales objectives.