Sales Officer

Tawteen; Muscat; On-site; OMR 11,160 - 16,740; Full time

Job summary

Tawteen is seeking a Sales Officer based in Muscat, Oman. The role involves providing exceptional financial services and achieving individual and branch sales targets. The ideal candidate will have a Bachelor's Degree and 5 years of experience in the banking industry, focusing on customer acquisition and service quality.

Responsibilities include sales reporting, market analysis, and team collaboration. Omani nationals are preferred. This position enhances customer satisfaction and fosters strong customer relationships.

Qualifications

• 5 years of relevant experience in the banking industry.
• Omani nationals only.

Responsibilities

• Consistently meet or exceed individual monthly sales targets.
• Actively collaborate with the team to achieve branch goals.
• Contact potential customers to identify new business opportunities.
• Maintain market awareness and conduct competitive analysis.
• Adhere strictly to branch processes and policy compliance.
• Provide feedback to enhance service and process improvement.
• Minimize customer attrition and resolve complaints effectively.
• Provide high-quality service across diverse demographics.
• Attend weekly sales meetings for goal tracking.

Skills

Sales Target Achievement

Team Collaboration

Customer Acquisition

Market Analysis

Complaint Resolution

Education

Bachelor's Degree

Job description

Summary of Role

The Sales Officer provides ahlibank customers with a broad range of financial services that exceed expectations by ensuring each interaction is handled with competence, efficiency and professionalism. Services are delivered promptly and accurately, resolving any issues seamlessly to create a hassle‑free experience. This approach enhances customer satisfaction, fosters long‑term relationships, and reinforces ahlibank’s commitment to exceptional service and care.

Key Responsibilities

• Achieve Individual Sales and Branch Targets – Consistently meet or exceed individual monthly sales targets (90%) and contribute to the branch’s overall sales performance by supporting the team in achieving collective goals (10%).
• Team Collaboration and Staff Support – Actively contribute as a team player to achieve branch goals based on key performance indicators; provide guidance and coaching to new staff, helping them assimilate quickly into the bank.
• Customer Acquisition and Business Development – Contact potential customers daily both through in‑branch and outside sales calls, identifying new business opportunities. Maintain detailed reports on closed deals and customer interactions.
• Market Awareness and Competitive Analysis – Continuously observe the competition and maintain up-to-date knowledge of the local market position to inform strategic decisions and adjust sales approaches accordingly.
• Process Adherence and Audit Compliance – Strictly adhere to branch processes and promptly report any deviations to the Senior Personal Banker, ensuring compliance with policies and contributing to a favorable branch audit rating.
• Service Improvement and Feedback – Provide constructive feedback on products, services and processes to help reduce cycle times, lower costs and enhance overall customer satisfaction.
• Customer Retention and Complaint Resolution – Work to minimize customer attrition and maximize the bank’s customer base by improving service levels and resolving complex customer complaints through coordination with other team members.
• Diverse Customer Handling – Provide high‑quality service to customers from diverse demographics, handling inquiries and issues without bias regarding nationality, income or race.
• Sales Reporting and Goal Tracking – Attend weekly sales meetings with the branch manager to discuss progress and strategies, report on target achievements and participate in follow‑up meetings to ensure consistent performance improvement.

Requirements

• Bachelor’s Degree
• Omani nationals only
• 5 years of relevant experience in banking industry