Branch Manager

Tawteen; Oman; On-site; OMR 16,740 - 22,320; Full time

Job summary

Tawteen is looking for a Branch Manager to oversee operations and staff at Ahli Bank’s branch in Oman. The ideal candidate will manage day-to-day activities, ensure compliance with regulations, and drive financial performance through strategic planning and sales initiatives.

Applicants must hold a Bachelor's Degree and have at least five years of experience in banking, focusing on customer service and team development.

Qualifications

• Bachelor’s Degree (Omani nationals only) required.
• At least five years of relevant experience in the banking industry.

Responsibilities

• Oversee all branch activities ensuring operational efficiency.
• Train and manage branch staff, addressing conflicts and fostering growth.
• Maintain high customer satisfaction and build relationships with clients.
• Drive sales performance by setting targets for financial products.
• Ensure adherence to security protocols and mitigate operational risks.
• Develop strategies to grow business and enhance customer service.

Skills

Branch Operations Management

Staff Management & Development

Customer Service

Sales & Business Development

Risk Management

Strategic Planning

Education

Bachelor’s Degree

Job description

The Branch Manager oversees the overall operations, staff, and sales goals of Ahli Bank’s branch. This role involves managing day‑to‑day operations, ensuring excellent customer service, and driving the branch’s performance to meet financial objectives. The Branch Manager is responsible for maintaining a productive work environment, leading a team of tellers and personal bankers, and ensuring compliance with regulatory requirements. Additionally, the role focuses on building strong customer relationships, promoting bank products, and contributing to the bank’s growth strategy.

Responsibilities

• Branch Operations Management Oversee all branch activities including transaction processing, account services, and customer interactions, ensuring operational efficiency. Also ensure compliance with bank policies, procedures and regulatory requirements, including KYC/AML standards and audit controls.
• Staff Management & Development Train and manage branch staff including tellers, personal bankers and other team members. Provide coaching, feedback and performance evaluations to foster growth and maintain high‑performance standards. Address staffing issues, resolve conflicts and ensure a positive team culture.
• Customer Service & Relationship Management Maintain high customer satisfaction by managing service initiatives and resolving escalated issues. Build and maintain relationships with high‑value clients, providing tailored banking solutions and fostering long‑term loyalty. Act as a representative of the bank in the community.
• Sales & Business Development Drive financial performance by setting and achieving sales targets for products such as personal loans, mortgages and savings accounts. Lead sales initiatives by actively promoting bank products and services and identifying opportunities for cross‑selling. Monitor profitability and take corrective actions when necessary.
• Risk & Security Management Ensure adherence to security protocols, safeguarding assets and preventing fraud. Assess and mitigate operational risks, ensure accurate reporting, auditing and documentation in compliance with regulatory and internal policies.
• Strategic Planning & Reporting Develop and execute branch‑specific strategies to grow the business, increase market share and enhance customer service. Prepare regular reports for upper management on performance, feedback and growth, and stay updated on market trends, competitor activities and economic factors.
• Process Innovation, Automation & Digitalization Drive continuous process improvement through innovative, automated and digital solutions as required.
• Business Control & Governance Ensure adherence to bank policies, regulatory requirements and industry standards in all operational activities.
• Self People Development & Continuous Learning Continually update knowledge through acquisition, on‑the‑job training or project involvement. Advocate and support others to do the same.

Qualifications

Requirements: A Bachelor’s Degree (Omani nationals only) and at least five years of relevant experience in the banking industry.