Personal Banker

Bank Muscat; Oman; On-site; OMR 15,000 - 21,000; Full time

Job summary

Bank Muscat is seeking a sales-forward Branch Professional to drive the sales and servicing of retail banking products within the branch environment. You will manage customer relationships, achieve sales targets, and provide excellent service in a dynamic branch setting.

The role requires strong communication, a proactive sales mindset, and knowledge of banking systems. Omani national candidates are preferred as stated in the job description.

Qualifications

• Must have proven sales orientation and customer service skills.
• Strong communication, interpersonal, and tactful approach.
• Knowledge of Banking systems and PC operations.

Responsibilities

• Develop and service relationships with new customers in branch environment.
• Meet sales targets for retail products and services by selling to customers within the branch.
• Cross-sell e-Banking, credit cards, investment schemes, and other products per objectives.
• Handle outbound calls to existing and prospective customers to secure new business.
• Support recovery efforts for delinquent accounts and contribute to NPA recovery.

Job description

Responsible for the sales and servicing of various products and services primarily to new customers within the branch environment Implements the relationship management concept through the sale of assets liability products and other retail banking services and is the first point of contact for all types of customers

Principal Accountabilities

Keeps updated about all retail products amp services offered distributed by the Bank including third party products such as CBO Bonds investment schemes Basketful etc as appropriate Meets sales target with regard to retail products and services by selling to customers within the Branch Proactively responds to customer enquiries concerning the bank its products and services with an objective of converting a significant percentage of enquiries into sales customer retention Completes sales documentation as per operational policies in respect of customers such as opening finances and deposit accounts which includes accurately completing the documentation as outlined in the credit policy and desktop procedures Responsible for all Account Opening and maintenance activities both administratively and in system Responsible to cross-sell e-Banking registrations Credit cards Investment schemes Banka Takaful etc as per objectives communicated from time to time Undertakes outbound calls to both existing customers to maintain enhance the relationship and new prospective customers in an effort to secure new business Complements Personal Bankers as appropriate based on need as communicated by the Branch Manager Sales Manager after regular banking hours Personal Banker would work as a teller when customer service levels require when directed by branch management Support the Bank s recovery efforts by performing tasks related to skip tracing and restructuring of NPA customers Follows-up with delinquent customers in an effort to recover non-performing assets

Bachelor's Degree Omani national only. Good knowledge of products, services, operational policies and procedures Sales orientation. Good communication skills, interpersonal skills, tact and flexible approach Knowledge of Banking systems and PC operations