Branch Manager - Izki (Ahli Islamic)

Tawteen; Oman; On-site; OMR 20,000 - 30,000; Full time

Job summary

Tawteen is looking for a Branch Manager to oversee the operations of Ahli Bank's branch in Oman. You will manage day-to-day operations, ensuring operational efficiency, compliance, and exceptional customer service. The role involves leading a team, driving financial performance, and building strong client relationships.

The ideal candidate should have a Bachelor's Degree and at least 5 years of relevant banking experience. Only Omani nationals will be considered for this role.

Qualifications

• 5 years of relevant experience in the banking industry is required.
• Omani nationals only are eligible.

Responsibilities

• Oversee all branch activities ensuring operational efficiency.
• Train and manage branch staff to maintain high-performance standards.
• Drive financial performance by achieving sales targets.
• Build and maintain customer relationships to enhance loyalty.
• Ensure adherence to security protocols and regulatory requirements.

Skills

Customer relationship management

Staff management

Sales and business development

Risk management

Branch operations management

Education

Bachelor's Degree

Job description

Summary of Role

The Branch Manager oversees the overall operations, staff, and sales goals of Ahli Bank's branch. This role involves managing day-to-day operations, ensuring excellent customer service, and driving the branch's performance to meet financial objectives. The Branch Manager is responsible for maintaining a productive work environment, leading a team of tellers and personal bankers, and ensuring compliance with regulatory requirements. Additionally, the role focuses on building strong customer relationships, promoting bank products, and contributing to the bank's growth strategy.

Key Responsibilities

Branch Operations Management

Oversee all branch activities including transaction processing, account services, and customer interactions to ensure operational efficiency. Ensure compliance with bank policies, procedures, and regulatory requirements, including KYC, AML standards, and audit controls.

Staff Management & Development

Train and manage branch staff, including tellers and personal bankers, providing coaching, feedback, and performance evaluations to foster growth and maintain high-performance standards. Address staffing issues, resolve conflicts, and ensure a positive team culture.

Customer Service & Relationship Management

Ensure a high level of customer satisfaction by managing customer service initiatives and resolving any escalated customer issues. Build and maintain relationships with high-value clients, providing tailored banking solutions and fostering long-term loyalty. Act as a representative of the bank in the community, engaging with local businesses and promoting the bank's presence.

Sales & Business Development

Drive the branch's financial performance by setting and achieving sales targets for products such as personal loans, mortgages, and savings accounts. Lead sales initiatives by actively promoting Ahli Bank's products and services and identifying opportunities for cross‑selling. Monitor the branch's financial performance, including profitability, and take corrective actions when necessary to meet business objectives.

Risk & Security Management

Ensure that the branch adheres to security protocols, safeguarding the bank's assets and preventing fraud. Regularly assess and mitigate operational risks within the branch, ensuring accurate reporting, auditing, and documentation in compliance with regulatory and internal policies.

Strategic Planning & Reporting

Develop and execute branch-specific strategies to grow the business, increase market share, and enhance customer service. Prepare regular reports for upper management on branch performance, customer feedback, and business growth. Stay updated on market trends, competitor activities, and economic factors affecting the branch.

Process Innovation, Automation & Digitalization

Drive continuous process improvement through innovative automated and digital solutions when required.

Business Control & Governance

Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.

Self‑People Development & Continuous Learning

Continually update oneself through knowledge acquisition, on‑job training, or project involvement. Advocate and support others to do the same.

Requirements

Bachelor's Degree.

Omani nationals only.

5 years of relevant experience in the banking industry.