Branch Manager

Gender; Oman; On-site; OMR 18,000 - 30,000; Full time

Job summary

Ahli Bank in Oman seeks a Branch Manager to oversee daily branch operations, lead staff, and drive sales to meet financial targets. You will ensure excellent customer service and maintain a productive work environment while promoting Ahli Bank products.

You will manage tellers and personal bankers, ensure regulatory compliance including KYC/AML, and engage with the local community to grow relationships with high-value clients. Strong leadership is essential.

Qualifications

• Bachelor's Degree. Omani nationals only.
• 5 years of relevant experience in the banking industry.

Responsibilities

• Oversee branch operations, staff, and customer interactions.
• Lead tellers and personal bankers; provide coaching and evaluations.
• Drive sales targets for loans, mortgages, and savings products.
• Ensure regulatory compliance, KYC/AML standards and audit controls.
• Build relationships with high-value clients and promote bank products.
• Prepare branch performance reports and monitor profitability.
• Manage risk, security, and adherence to internal policies.

Skills

Staff management

Customer service

Sales skills

Regulatory compliance

KYC/AML knowledge

Leadership

Education

Bachelor's Degree

Job description

The Branch Manager oversees the overall operations, staff, and sales goals of Ahli Bank s branch. This role involves managing day-to-day operations, ensuring excellent customer service, and driving the branch s performance to meet financial objectives. The Branch Manager is responsible for maintaining a productive work environment, leading a team of tellers and personal bankers, and ensuring compliance with regulatory requirements. Additionally, the role focuses on building strong customer relationships, promoting bank products, and contributing to the bank s growth strategy. KEY RESPONSIBILITIES: Branch Operations Management: Oversee all branch activities, including transaction processing, account services, and customer interactions, ensuring operational efficiency. Moreover, ensure compliance with bank policies, procedures, and regulatory requirements, including KYC/AML standards and audit controls. Staff Management & Development: Train, and manage branch staff, including Tellers, Personal Bankers, and other team members. Provide coaching, feedback, and performance evaluations to employees to foster growth and maintain high-performance standards and Address staffing issues, resolve conflicts, and ensure a positive team culture. Customer Service & Relationship Management: Ensure a high level of customer satisfaction by managing customer service initiatives and resolving any escalated customer issues. Moreover, build and maintain relationships with high-value clients, providing tailored banking solutions and fostering long-term loyalty. Act as a representative of the bank in the community, engaging with local businesses and promoting the bank s presence. Sales & Business Development: Drive the branch s financial performance by setting and achieving sales targets for products such as personal loans, mortgages, and savings accounts and Lead sales initiatives by actively promoting Ahli Bank s products and services and identifying opportunities for cross-selling. Monitor the branch s financial performance, including profitability, and take corrective actions when necessary to meet business objectives. Risk & Security Management: Ensure that the branch adheres to security protocols, safeguarding the bank s assets and preventing fraud. Regularly assess and mitigate operational risks within the branch. Ensure accurate reporting, auditing, and documentation in compliance with regulatory and internal policies. Strategic Planning & Reporting: Develop and execute branch-specific strategies to grow the business, increase market share, and enhance customer service. Prepare regular reports for upper management on branch performance, customer feedback, and business growth. Moreover, to stay updated on market trends, competitor activities, and economic factors affecting the branch. Process Innovation, Automation & Digitalization: Drive continuous process improvement through innovative, automated, and digital solutions once required Business Control & Governance Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities. Self/People Development & Continuous Learning: Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.

Desired Candidate Profile

Bachelor's Degree. Omani nationals only. 5 years of relevant experience in the banking industry.