Bell Captain

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 9,612 - 15,380; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking dedicated candidates for a guest service role in Al Buraymi, Oman. This full-time non-management position involves welcoming guests, informing them of property services, and assisting with transportation and luggage handling.

Applicants should have a high school diploma and at least one year of related experience. Responsibilities include serving as a role model, ensuring guest satisfaction, and performing various physical tasks. Join us in creating memorable experiences for our guests.

Qualifications

• At least 1 year of related work experience.
• Less than 1 year of supervisory experience.

Responsibilities

• Greet guests and inform them of property amenities.
• Assist management in hiring, training, and evaluating employees.
• Welcome guests and anticipate service needs.
• Comply with quality assurance standards.
• Perform physical demands such as lifting objects up to 50 pounds.

Education

High school diploma or G.E.D. equivalent

Job description

Job Details

Job Number: 26069306
Job Category: Rooms & Guest Services Operations
Location: Tabuk, Amaala, Saudi Arabia
Schedule: Full Time
Position Type: Non-Management

Position Summary

Greet guests and inform them of property amenities, services, hours of operation, and local interests. Open doors, assist guests entering and leaving the property, handle luggage, transport luggage to and from rooms or the bell area, assist vehicle access, provide directions, arrange transportation, dispatch bell or valet staff, communicate parking procedures, and follow up on requests to ensure satisfaction.

Responsibilities

• Serve as a departmental role model and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Maintain positive relationships, comply with company policies, and report accidents or unsafe conditions.
• Remain aware of undesirable persons on property premises.
• Ensure uniform and appearance are clean and professional, and maintain confidentiality of proprietary information.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Speak with others using clear and professional language and answer telephones with appropriate etiquette.
• Comply with quality assurance expectations and standards.
• Perform physical demands such as reading and verifying information, moving quickly, standing, sitting, walking, lifting objects up to 50 pounds without assistance, and lifting objects over 75 pounds with assistance. Move over uneven surfaces, stairs, and ramps; reach overhead and below the knees; and perform other reasonable duties as requested.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• Less than 1 year of supervisory experience.
• No license or certification required.

Equal Employment Opportunity

We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.