Assistant Manager - Retail Operations

Apparel Group; Muscat; On-site; OMR 7,000 - 9,000; Full time

Job summary

Apparel Group is seeking a Store Manager in Muscat to drive sales and profitability while delivering exceptional customer service in line with brand standards. You will lead store operations, inventory control, visual merchandising and staff development, coaching area and store managers, to maximize performance across the network.

The role requires strong leadership, KPI focus and collaboration with regional teams to ensure consistent excellence in store execution and customer experience.

Responsibilities

• Sales and profitability: achieve KPIs such as units per transaction, average transaction value, monthly sales, sales per square foot.
• Set store sales targets to maximize sales and profitability.
• Guide Area Managers and Stores Managers to maximize productivity and optimize resources.
• Enforce SOPs, loss prevention, and visual merchandising guidelines across stores.
• Recruit, train staff on sales techniques, customer service and team etiquette; conduct annual performance reviews.
• Oversee stock/inventory management and ensure stock security measures.
• Ensure brand participation in loyalty programs and regular regional reviews.

Job description

Position objective - The position is responsible for increasing business revenues

• The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction
• Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store
• Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Provide leadership and support to all the employees

Key Responsibilities

• Sales and profitability:
• Achieve quantitative measures of performance in the following areas:
• Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
• Set store sales target to maximize the sales and profitability
• Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources
• Effective management of the operational costs, reduction in operational costs by automation
• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees
• Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements
• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
• Interpret and make decision on operations and visual standards based on store and client’s needs Employee development:
• Identify store training and development needs in conjunction with the Brand General Manager and training department
• Formulate a succession plan, in conjunction with the Brand General Manager
• Set KPI’s and KRA’s for direct reportees and conduct performance appraisal and feedback
• Involve in the selection and recruitment of the operational staff, when required
• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication
• Conduct regional sales and operations meetings on regular basis
• Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance
• Ensure brand participation in loyalty programme ‘Club Apparel’
• Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management
• Monitor store inventory in consultation with Brand General Manager and Brand Managers
• Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales
• Monitor slow-moving and out-dated stock, in consultation with Brand Managers
• Ensure stock security measures are effectively managed by Store Managers Store design and projects Management
• Involve in the design and layout process of the new store projects
• Design a "New Store Schedule' prior to commencement of design process
• Provide guidance to concept Architect during the design and implementation process
• Conduct regular Project update meetings with the Projects team
• Provide guidance and support to territory during set-up and merchandising phase Miscellaneous
• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness
• Handling legal responsibilities related to store management/store opening/planning