Yard & Customer Service

Hynds Pipe Systems Limited; Palmerston North; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Access to company partner discounts

Employee Assistance Programme

Job summary

Hynds Pipe Systems Limited in Palmerston North seeks an all‑round Yard & Customer Service specialist who can balance counter duties with yard work. You will be the engine room of the branch, keeping the yard safe, stocked, and tidy, and serving civil and drainage customers with practical, on‑the‑spot support.

You will split your day between orders, stock control, forklift operation, and customer service at the front desk.

Qualifications

• Dual capability in front counter and yard operations.
• Full NZ Driver's Licence and Forklift Licence required.
• Strong people skills and practical yard knowledge.
• Good stock control and attention to detail.

Responsibilities

• Split duties between front counter and yard and stay switched on for both.
• Manage yard stock, pick orders, cycle counts, keep area tidy.
• Operate forklift safely, perform daily checks and report defects.
• Load/unload trucks and help customers with loading.
• Process quotes, orders, and on-spot queries.
• Keep paperwork accurate: dockets, invoicing, receipting, goods‑in.
• Lead health & safety and secure site after hours.

Skills

Customer service

Multitasking

People skills

Physical fitness

Attention to detail

Tools

Forklift Licence (F)

Driver's Licence (NZ)

Basic computer skills

Job description

This one's for the all-rounders. Not a counter job with a bit of yard work tacked on, and not a yard job with the odd customer chat – it's genuinely both, in equal measure.

We're after someone who can help a customer nail their order one minute, then be out loading their truck the next, and be just as good at both. As our Yard & Customer Service person in Palmerston North, you're the engine room of the branch. You'll keep the yard safe, stocked and tidy, run the forklift like it's second nature, and give customers across the civil, water, wastewater and drainage industries the kind of service that keeps them coming back.

Reporting to the Branch Manager, you'll take pride in a well-run yard and a job done right – and you won't shy away from either side of the role.

What You'll Be Doing

• Splitting your day between the front counter and the yard – and being switched on for both
• Running the yard – stock control, picking orders, cycle counts, and keeping everything in its place
• Operating the forklift safely and efficiently, plus daily checks, basic upkeep, and reporting any defects
• Loading and unloading trucks and helping customers load up, by hand or forklift
• Serving customers – quotes, orders, advice and sorting queries on the spot
• Keeping the paperwork right – dockets, invoicing, receipting, credits and inwards goods
• Leading from the front on health & safety, and keeping the site secure at day's end

What You'll Bring

• Genuine strength in both areas – you're comfortable and capable on the counter and in the yard, not just one
• A full NZ Driver's Licence and Forklift Licence (F endorsement) – this role needs someone confident on the forklift
• The people skills to talk to anyone and the practical nous to keep a yard humming
• Solid computer skills and a good head for stock and detail
• A reasonable level of physical fitness – you'll be on your feet and moving product up to 20kg
• Product knowledge in our industry is a bonus, but we'll back you to learn

What We Offer

• Health insurance (subject to eligibility criteria)
• Access to company partner discounts
• Employee Assistance Programme

Who We Are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it – our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive.