Customer Service

Hynds; Blenheim; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Access to company partner discounts

Employee Assistance Programme

Job summary

Hynds is seeking a hands-on team member to be the face of the branch, handling front-counter inquiries, quotes and orders while supporting yard operations and stock control. You’ll assist customers with loading and unloading trucks and keep administration tidy and accurate.

We require front-counter experience, a full NZ driver's licence, and a willingness to learn product knowledge. Forklift licence is preferred but not mandatory, with health insurance and employee discounts on offer.

Qualifications

• Front-counter customer service experience.
• Experience in yard operations and stock handling.
• Valid NZ Driver's Licence; Forklift Licence preferred but not essential.
• Ability to chat with customers and help with quotes or orders.

Responsibilities

• Be the go-to person at the front counter for quotes, orders and queries.
• Sort stock and run the yard, including picking orders and cycle counts.
• Assist with loading/unloading trucks by hand or forklift.
• Invoicing, receipting, credits and daily paperwork accuracy.
• Develop product knowledge to improve customer problem solving.

Skills

Front-counter service

Yard experience

NZ Driver's Licence

Forklift Licence (F)

Stock management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Some people can talk pipe fittings and stock levels one minute, then jump on a forklift the next - and make it all look easy. If that's you, keep reading.

As the face of Hynds, you'll be the person our customers across the civil, water, wastewater and drainage industries rely on. One minute you're sorting a quote at the counter, the next you're out in the yard picking an order or loading a truck. It's hands-on, it's varied, and it's the role that keeps our busy branch ticking.

Reporting to the Branch Manager, you'll bring the product know-how, the problem-solving, and the friendly service that keeps customers coming back.

What you'll be doing

• Being the go-to at the front counter - advice, quotes, orders and sorting queries on the spot
• Running the yard - stock control, picking orders, cycle counts, and keeping the place tidy and safe
• Loading and unloading trucks - helping customers load up (by hand or forklift)
• Getting the admin right - invoicing, receipting, credits and the daily paperwork
• Product knowledge - Becoming a genuine product expert so you can solve problems before they start

What you'll bring

• Front-counter customer service and yard experience under your belt
• A full NZ Driver's Licence and a Forklift Licence (F endorsement) - preferred, but not a dealbreaker for the right person
• The confidence to chat with anyone and solve problems on the fly
• Solid computer skills and a good head for stock management
• A reasonable level of physical fitness - you'll be moving product up to 20kg
• Product knowledge in our industry is a bonus, but we'll back you to learn

What we offer

• Health insurance (subject to eligibility criteria)
• Access to company partner discounts
• Employee Assistance Programme

Who We Are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it - our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive. If you meet most of the criteria and are excited about this opportunity, we encourage you to apply - even if you don't tick every box.