Customer Service

Hynds Pipe Systems Limited; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Programme

Company partner discounts

Ongoing training and development

Job summary

Hynds Pipe Systems Limited in Christchurch is seeking a hands-on Branch Assistant to service customers across civil, water, wastewater and drainage sectors.

You will move between front counter, back office and yard, pricing quotes, processing invoices and loading trucks to keep the branch running smoothly.

Pre-employment checks apply; a Class 1 driver’s licence is required and forklift endorsement is a plus, with training available.

Qualifications

• Experience at front counter and yard required.
• Full Class 1 driver’s licence; forklift endorsement preferred.
• Ability to read customers and solve on the spot.
• Strong numeracy and stock accuracy.

Responsibilities

• Front-counter service, sales, quotes and processing orders
• Branch admin – invoicing, receipting stock, credits, daily banking and credit control
• Yard and stock control – stocktakes, cycle counts, coding product, dockets and deliveries
• Loading and unloading trucks safely, receiving inwards goods, keeping yard tidy
• Becoming a genuine product expert to offer real solutions to customers

Skills

Customer service

Front-counter experience

Yard stock control

Forklift endorsement

Numerical accuracy

Computer skills

Tools

Forklift operation

Job description

At Hynds, you\'ll be the face of the branch for customers across the civil, water, wastewater and drainage industries. You\'re the one they rely on to get sorted and back on the job. Reporting to the Branch Manager, you\'ll move between the front counter, the back office and the yard, so no two days look the same. One minute you\'re pricing a quote, the next you\'re processing invoices, then you\'re out loading a truck. It\'s hands-on, it\'s varied, and it keeps our branch running.

What You\'ll Be Doing

• Front-counter service, sales, quotes and processing orders
• Branch admin - invoicing, receipting stock, credits, daily banking and credit control
• Yard and stock control - stocktakes, cycle counts, coding product, dockets and deliveries
• Loading and unloading trucks safely, receiving inwards goods, and keeping the yard tidy and well-stocked
• Becoming a genuine product expert so you can give customers real solutions, not just answers

What You\'ll Bring

• Customer service and yard experience - you\'re comfortable at the front counter and out the back
• A full (Class 1) driver\'s licence; a forklift F endorsement is a real plus, but we can train the right person
• Confidence to read a customer and solve things on the spot
• Solid computer skills and accuracy with numbers, invoicing and stock
• The fitness to be active all day and handle product up to around 20 kg
• Industry product knowledge is a bonus, not a must

What\'s In It For You

• Health insurance (subject to eligibility)
• Employee Assistance Programme
• Access to company partner discounts
• Ongoing training, upskilling and development

Why Hynds

We\'ve been New Zealand\'s leading supplier of water and water-based waste management for civil and rural infrastructure since 1973 - and we\'re still proudly family-owned. That shapes how we work: it\'s a place where people matter, where we do what\'s right, and where we back our people and customers to succeed. Heading home safe and well at the end of each day is everyone\'s priority, and there\'s genuine room to grow.

Pre-Employment

All applicants must pass a pre-employment medical, alcohol & drug screen, and criminal history check, and have the legal right to work in New Zealand.